Instructional Designer

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at .
Role Summary

We’re seeking a Lead Instructional Designer with deep experience in tech sector enablement, someone who can connect learning to business results, move fast, and think creatively. In this role, you’ll own the design and development of high-impact learning experiences that drive sales productivity, channel partner performance, and revenue growth.

You'll be part of a global enablement team that supports Sophos sellers, partners, and customer success teams across regions. You’ll collaborate cross-functionally with product, sales, and go-to-market stakeholders to create scalable, modern learning solutions that meet real-world needs. This role blends strong instructional design craft with practical AI fluency, using generative AI and modern design methodologies to accelerate content production, personalize learning at scale, and lead projects from concept through launch while maintaining human judgment over instructional quality and accuracy.

What you will do

-
Design strategic enablement programs for Sophos sellers, channel partners, and customer-facing roles that align to GTM priorities.

-
Rapidly develop content using AI-powered tools and modern design methodologies (e.g., simulations, adaptive learning, microlearning, scenario-based learning).

-
Partner with global stakeholders across Sales, Channel, and Product to translate complex solutions into relevant, learner-centered experiences.

-
Manage instructional design projects from intake through launch, driving timelines, deliverables, and quality across workstreams.

-
Serve as a subject matter expert on instructional design best practices, adult learning theory, and technology-enhanced learning.

-
Contribute to the configuration and use of our LMS/LXP, ensuring global learners can access the right content at the right time.

-
Apply data, feedback, and performance metrics to continuously improve learning experiences.

-
Develop and enhance existing AI-enabled operating model for instructional design, including approved workflows for content intake, storyboarding, drafting, content transformation, quality review, and publication readiness.

-
Use generative AI and prompt-driven workflows to accelerate the build of courses, simulations, scenario-based practice, assessments, job aids, and facilitator guides, while maintaining human review for instructional quality and technical accuracy.

-
Design and build AI-supported practice and coaching experiences (e.g., AI role-play, conversational simulations) that give learners realistic, scenario-based reps tied to readiness frameworks and scorecards.

-
Create a