Inside Sales Representative, UK & Nordic countries

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

We are looking for a dynamic and customer-focused Inside Sales Representative to manage and grow a diverse portfolio of HVAC-R OEM customers across UK & Nordics countries.

This role is ideal for a sales professional who thrives in a broad-portfolio, high-impact engagement environment, building strong digital relationships while driving revenue through upselling, cross-selling, and proactive account management.

You will act as the primary commercial interface for your customers, ensuring a seamless experience while supporting Copeland ’s range of compressors, electronic controls, and system solutions.
Key Responsibilities:

- Build and maintain strong relationships with HVAC-R OEM customers via remote channels (video, phone, email)

- Manage a diverse portfolio of accounts, ensuring consistent engagement and follow-up

- Conduct regular customer check-ins to understand needs and identify growth opportunities

- Drive upsell and cross-sell initiatives across Copeland ’s product and solution portfolio

- Lead pricing discussions and contract negotiations within defined guidelines

- Own and maintain a healthy sales pipeline in CRM

- Ensure accurate forecasting and proper documentation of customer interactions

- Act as the main point of contact for assigned accounts, coordinating with internal teams when needed

- Identify and develop “hidden champions” within customer organizations to expand business potential

- Stay informed on HVAC-R market trends, competitors, and customer challenges

What We’re Looking For:

- At least 2 years of experience in the sales process, account management, or technical sales, ideally in HVAC-R or related industries

- Ability to manage a broad portfolio with strong prioritization skills

- Solid understanding of technical products (mechanical and/or electronic components is a plus)

- Strong communication skills, especially in remote/digital customer engagement

- Customer-centric mindset with a proactive and solution-oriented approach

- Experience with CRM tools and pipeline management

- Comfortable working with targets and sales quotas

- Fluent in English (additional languages are a plus)

Key Competencies:

- Technical curiosity and ability to translate product value to customers

- Strong follow-up discipline and time management

- Continuous learning mindset

- Ability to identify opportunities within existing accounts

- Results-driven, with focus on achieving and exceeding targets

Why Join Us:

- Be part of a fast-evolving market driven by decarbonization and electrification

- Work with a cutting-edge portfolio of Residential & Commercial HVAC, Cold Chain and Controls Solutions

- Collaborate with an international team in a structured, growth-oriented sales environment

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from