Implementation Project Manager

About the Role

The Implementation Project Manager is responsible for leading end-to-end implementations across multiple SaaS product lines, ensuring successful onboarding and adoption for clients. This role requires strong project management expertise, exceptional client-facing skills, and the ability to manage multiple concurrent implementations while collaborating cross-functionally with internal teams. The Implementation Project Manager plays a critical role in driving customer satisfaction, on-time delivery, and scalable implementation processes.

Essential Functions

Demand Generation & Campaign Execution

- Lead and manage multiple concurrent implementations across multiple product lines from kickoff through go-live and hand off to support

- Serve as the primary point of contact for clients throughout the implementation lifecycle

- Develop and maintain detailed project plans, timelines, milestones, and risk logs

- Coordinate cross-functional teams including Product, Configuration, Client Services, Sales, and Support

- Facilitate client kickoff meetings, requirements gathering sessions, and status calls

- Own the creation and management of configuration tickets from initiation through completion, ensuring deadlines are met

- Conduct testing and validation of all configurations prior to client turnover to ensure quality and accuracy

- Proactively identify, mitigate, and escalate project risks and dependencies

- Ensure implementation scope, timelines, and deliverables align with contractual agreements and service-level expectations

- Communicate project status clearly to clients and internal stakeholders, including executive-level updates when appropriate

- Drive product adoption by ensuring clientsaresuccessfully configured, trained, and prepared for go-live

- Document implementation processes, best practices, and lessons learned to support continuous improvement

- Contribute to scalable implementation methodologies and standards as the business grows

Required Qualifications

- Bachelor’s degree or equivalent practical experience

- 5+ years of project management experience, preferably in SaaS or technology environments

- Demonstrated experience managing complex implementations with multiple stakeholders and dependencies

- Strong understanding of SaaS delivery models, onboarding, and client implementation lifecycles

- Proven ability to manage multiple projects and product lines simultaneously

- Proficiency with project management tools and CRM platforms(e.g., Jira, Salesforce)

- Excellent written and verbal communication skills

- Strong organizational, problem-solving, and time-management skills

Preferred Qualifications

- Experience implementing multi-module or multi-product SaaS platforms

- PMP or other project management certification

- Experience working within healthcare-related fields, including value analysis, supply chain, and/or alert and recall management

- Background working in scaling organizations

Core Competencies

- Client-focused project leadership

- Cross-functional collaboration

- Risk management and issue resolution

- Process improvement and scalability mindset

- Executive-level communication

What We Offer

- Competitive salary and performance bonus program.

- Fully remote work environment.

- Comprehensive benefits package including 401k match.

- 19 days of PTO per year; 10 holidays per year.

- Opportunity to work in a mission-driven organization where your work directly shapes clarity, confidence, and better outcomes across healthcare.

Travel

Up to 10% travel, based on business needs. While our roles are 100% remote, we do get together a few times a year for up to one week. Employees are given ample notice and attendance is expected.

Work Environment

This position operates in a professional work environment and requires the use of standard office equipment such as a computer, keyboard, mouse, webcam, and phone.

Equal Opportunity / Affirmative Action Statem