Implementation Consultant - Path

Job Description
WHO WE ARE

Your members run lean. Your donors expect impact. Your staff is juggling a dozen systems to make it happen. At Momentive Software , we build the technology that makes that easier.

We are the leading software platform for nonprofits and associations, serving more than 37,000 mission-driven organizations for over 40 years. Our portfolio covers every core need: association management (MC Trade, NimbleAMS, YourMembership, WildApricot, and more), event management (A2Z Events), learning management (Path LMS), fundraising (GiveSmart), accounting (MIP Accounting), certification management, career centers, volunteer management, and community tools — connected through one ecosystem. MomentiveIQ, our AI layer, automates workflows, personalizes engagement, and surfaces insights across every product.

We're remote-first, inclusive by design, and serious about the work because our clients' missions are serious.

WHO WE NEED

We're looking for an Implementation Consultant to join our Client Services team. You'll lead onboarding projects for new clients and deliver professional services consulting for existing ones. You combine the consultative instincts to guide an executive through a discovery session with the technical depth to configure a platform and validate that it works the way the client needs it to.

This role sits at the intersection of project management, technical configuration, and client relationship-building. You will work across our association management and learning management platforms, helping organizations go live, adopt best practices, and get full value from their investment.

WHO YOU ARE

You're an experienced implementation professional who learns new platforms quickly and explains them clearly — to a technical administrator and to an executive director in the same week. You manage competing priorities without dropping details, hold timelines without losing relationships, and push for quality without waiting to be asked.

You treat every client engagement as a consulting project: listen first, configure second, train third. You document what you build, share what you learn, and look for ways to make the next implementation better than the last.

HOW YOU WILL MAKE AN IMPACT
Lead Client Implementations
- Own end-to-end onboarding projects from kickoff through go-live, managing scope, timelines, milestones, and risks throughout.

- Set and maintain client expectations — communicating changes proactively, surfacing issues early, and keeping projects moving through shifting priorities.

- Hold clients and internal stakeholders accountable to agreed timelines without damaging the relationship.

- Navigate changing requirements while maintaining project momentum and delivering successful outcomes.

Configure and Deliver Solutions

Conduct discovery to understand each client's business processes, then translate those requirements into platform configurations that fit how they actually work.
- Configure application settings, workflows, and platform options to meet each client's functional and reporting needs.

- Support data imports and validate data setup to ensure a clean, accurate go-live.

- Define, execute, and document testing to confirm client requirements are met before cutover.

- Troubleshoot and resolve configuration and system setup issues throughout the implementation lifecycle.

Guide and Enable Client Teams
- Help clients understand how to get the most from the platform by sharing best practices, recommending workflow approaches, and connecting their business processes to platform capabilities.

- Act as the primary point of guidance throughout the implementation — answering questions, clarifying how features apply to their specific context, and helping teams feel ready at go-live.

- Build trusted relationships with stakeholders at every level, from day-to-day administrators to executive leadership.

- Serve as a trusted advisor: surface risks before they become