Implementation Consultant

Job Description
WHO WE ARE

Are you looking for an inclusive environment, a remote-first opportunity, and an employee experience that's engaging, exciting, and meaningful? At Momentive Software , we're the leading software platform for nonprofits and associations. For more than 40 years, we've helped over 37,000 mission-driven organizations streamline operations, deepen member engagement, and drive meaningful impact all through one connected technology ecosystem.

Our Company portfolio spans the full range of nonprofit and association needs:
- Association Management Software (MC Trade, NimbleAMS, YourMembership, NetForum, WildApricot, MC Trade, MC Pro, and more)

- Event Management Software (A2Z Events)

- Learning Management Software (Path LMS)

- Fundraising & Donor Management Software (GiveSmart)

- Accounting Software (MIP)

- Certification Management, Career Centers, Volunteer Management, and Community

- MomentiveIQ: our AI layer that automates workflows, personalizes engagement, and delivers predictive insights across the entire ecosystem (Coming soon to MC Trade!)

WHO WE NEED

We're looking for an Implementation Consultant to join our implementation team with a core platform focus on SMB association management software (AMS). In this role, you'll lead onboarding projects for new accounts and deliver professional services training and consulting for existing Clients. You'll guide Clients through discovery, recommend best-practice solutions, configuration of platform(s), and ensure successful adoption through go-live and beyond. As a trusted advisor, you'll help organizations achieve their goals while delivering an exceptional Client experience.

WHO YOU ARE

You're an experienced implementation professional who enjoys solving complex business challenges and helping Clients succeed. You quickly learn new technologies, communicate technical concepts to audiences of all experience levels, and approach every Client engagement with a consultative mindset. You're collaborative, proactive, and energized by improving processes, sharing knowledge, and delivering exceptional Client experiences.
HOW YOU WILL MAKE AN IMPACT
Lead Client Implementations
- Own and deliver end-to-end Client onboarding projects, consistently meeting or exceeding individual and team performance metrics.

- Lead implementation projects by proactively managing scope, timelines, milestones, risks, and Client expectations from kickoff through go-live.

- Navigate changing priorities and evolving Client requirements while maintaining project momentum and delivering successful outcomes.

Consult, Configure, and Deliver Solutions
- Identify Client requirements and recommend best-practice software configurations that align with each association's business goals and operational needs.

- Facilitate data migration, software configuration, testing, and validation to ensure a seamless implementation experience.

- Deliver professional services consulting engagements, including workflow assessments, training sessions, and solution recommendations that maximize Client success.

Enable Client Success
- Train and empower Clients to confidently adopt platform(s) through engaging instruction, workflow recommendations, and industry best practices.

- Build trusted relationships with stakeholders at all organizational levels, including executive leadership, throughout the implementation lifecycle.

Strengthen the Team
- Collaborate cross-functionally to continuously improve onboarding processes, implementation standards, and the overall Client experience.

- Serve as a subject matter expert by sharing best practices, contributing to documentation, mentoring teammates, and supporting continuous process improvement.

WHAT SUCCESS LOOKS LIKE
Success in this role is measured by:
- Delivering high-quality implementations that meet Client objectives.

- Consistently achieving Client satisfaction and positive implementation out