Implementation Consultant

Implementation Consultant Soutron Global · Customer Delivery · United States or Canada (Remote)
About Soutron Global
Soutron Global builds and supports information management software for organizations whose value sits in their collections — corporate and law firm libraries, government agencies, national and corporate archives, museums, and public library consortia. The suite spans library services platforms, archival collection management, resource sharing, and discovery, deployed across North America, the United Kingdom, Ireland, Europe, and Asia-Pacific.
Our customers do not buy software so much as they buy the continuity of a catalog that has been built, in some cases, over a century. That makes implementation the moment the relationship is decided. Why this role exists
Customer Delivery is moving from a "do everything for the customer" model to defined roles with clear ownership. This seat is the delivery half of that change: a hands-on implementation professional who takes a signed project from kickoff to signed customer acceptance, and who can be trusted with the two hardest categories of work in our book.
First, migrations. Legacy installations in this sector are heavily customized, with bespoke data constructs and workflows built up over years. Moving them onto a current platform is a data problem before it is a software problem, and feature-parity gaps have to be found in scoping rather than discovered at go-live.
Second, upgrades. Our library services platform is not multi-tenant. An upgrade is not a platform event; it is a project per customer, run against a live production catalog that the customer cannot afford to have offline. A release wave across an installed base is therefore a coordinated delivery program, and it is the work most exposed to being done badly.
You will carry a live project book from week one. You will not be building a function from scratch — the reporting, utilization view, and project governance already exist and are improving. You will be the person the hardest projects are given to. What you'll own

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End-to-end project delivery. A concurrent book of implementation and services projects across the suite — our library services platform and our archival collection management products. Kickoff, discovery, scoping, configuration, data migration, integration setup, user acceptance testing, go-live, and signed customer acceptance.

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Data migration and reconciliation. Extract, profile, transform, map, load, and reconcile customer catalog and archival data. Own the mapping specification, the validation plan, and the reconciliation evidence the customer signs against.

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Legacy-to-current platform conversions. Scope conversions off highly customized legacy installations, produce an honest feature-parity gap assessment before the project is committed, and deliver the conversion with product and engineering.

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Upgrade delivery for the installed base. Own and improve the upgrade runbook, then execute the upgrade wave tied to each scheduled release. Sequence customers, agree windows, manage rollback, and land upgrades without production disruption or regression.

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Configuration and enablement handoff. Configure metadata models, cataloging templates, workflows, permissions, and reporting to the agreed specification — then hand off cleanly to the training and adoption team, who own post-go-live enablement.

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Delivery pace as a revenue control. Project revenue in this business is recognized on delivery, not on billing milestones. Slipped delivery is slipped revenue. You own the completion of what you committed, in the quarter you committed it, or you own the early and specific escalation that resets it.

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Operating discipline. Time logged weekly, project status current, risks raised in writing before they become escalations and estimates that hold up against your own actuals.

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Customer onsite delivery. Onsite discovery, data workshops, go-live support, and recovery visits — i