I01 - EUC Engineer (010)

Role Overview

The Workspace Technology Engineer is responsible for supporting, maintaining, and enhancing end-user workspace technologies across the organisation. This role requires strong hands-on experience in endpoint management, particularly in JAMF and SCCM, alongside day-to-day operations and continuous improvement initiatives.
Key Responsibilities
Endpoint & Device Management

- Manage the full lifecycle of end-user devices, including provisioning, patching, upgrades, and decommissioning

- Administer and maintain endpoint management platforms, primarily JAMF and SCCM

- Perform software packaging, deployment, and patch management across enterprise environments

- Troubleshoot complex endpoint and device-related issues

- Workspace & Collaboration Technologies

- Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint

- Support virtual desktop and remote access solutions such as AVD or VDI where applicable

- Enhance collaboration tools to improve user productivity and experience

Security & Compliance

- Implement and maintain endpoint security controls such as BitLocker, Microsoft Defender, and compliance policies

- Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access

- Ensure compliance with internal security, audit, and regulatory requirements

User Support & Operations

- Provide Level 2 / Level 3 support for workspace-related incidents and service requests

- Perform root cause analysis and implement long-term fixes for recurring issues

- Collaborate with Service Desk and infrastructure teams to improve support efficiency

Documentation & Continuous Improvement

- Maintain technical documentation, SOPs, and operational runbooks

- Participate in system improvements, pilots, and proof-of-concept (POC) initiatives

- Identify opportunities for automation and optimisation to enhance user experience and system stability

Required Skills & Experience (Mandatory)

- Strong hands-on administration experience in JAMF Admin Console

- Must be experienced in configuring policies, managing devices, and troubleshooting issues, not limited to read-only access

- Strong hands-on administration experience in SCCM Admin Console

- Must have experience in software packaging, deployments, patch management, and troubleshooting, not limited to monitoring or read-only access

- Strong experience with Windows 11 and enterprise endpoint environments

- Familiarity with ITIL-based support processes

- Basic to intermediate PowerShell scripting skills

- Minimum 3–5 years of experience in Workspace or End-User Computing roles within enterprise environments

Good to Have

- Experience with Microsoft 365 and Microsoft Intune

- Exposure to Azure Virtual Desktop (AVD) or VDI environments

- Experience with AWS Workspace or AWS Admin Console

- Experience in regulated or compliance-driven environments

- Microsoft certifications related to Modern Workplace or Endpoint Management

- Experience with ServiceNow or other ITSM tools

Originally posted on Himalayas