HR Generalist, Employee Relations

Primary Responsibilities:
Employee Relations

- Provide hands-on employee relations support across the Mass Market South and Canada business unit.

- Coach leaders through employee performance, conduct, attendance, conflict, policy violations, and other workplace concerns.

- Conduct objective and thorough workplace investigations, including employee interviews, fact gathering, documentation, analysis, and recommendations.

- Partner with leaders to develop appropriate action plans and ensure timely resolution of employee concerns.

- Support corrective action processes, including coaching, written warnings, performance improvement plans, and employment separations.

- Review and provide guidance on employee relations documentation to promote consistency, fairness, and appropriate risk management.

- Identify trends in employee relations activity and recommend proactive solutions to business and HR leadership.

- Maintain appropriate confidentiality and documentation throughout employee relations processes.

Policy, Compliance & Risk Management

- Provide practical interpretation and application of HR policies across the business unit.

- Support consistent application of company policies while recognizing jurisdictional differences in Canada.

- Partner with HR leadership and Legal to evaluate potential employment risk and determine appropriate action.

- Support HR compliance initiatives, audits, policy updates, and implementation of new employment requirements.

- Assist with developing or updating Canadian-specific HR policies, processes, and manager resources as needed.

- Maintain appropriate records and documentation related to employee relations matters.

General HR Support

- Provide general HR support throughout the employee lifecycle as needed, including onboarding, transfers, leaves, accommodations, organizational changes, and offboarding.

- Partner with HR manager on broader people initiatives and employee matters.

- Support organizational changes and other business initiatives requiring employee relations expertise.

- Contribute to HR projects, process improvements, and initiatives that improve the employee experience and effectiveness of HR services.

Required Skills & Knowledge

- Strong knowledge of Canadian employment practices and employment standards, with the ability to navigate provincial differences.

- Demonstrated expertise in employee relations, including investigations, performance management, corrective action, and employment separations.

- Excellent investigation, interviewing, documentation, and conflict-resolution skills.

- Strong judgment and discretion when managing sensitive employee matters.

- Ability to coach leaders through difficult and sometimes high-risk employee situations.

- Strong written and verbal communication skills, including the ability to communicate complex HR or employment requirements in practical business terms.

- Ability to balance employee advocacy, business needs, policy, and organizational risk.

- Strong organizational skills and ability to manage multiple employee relations matters simultaneously.

- Ability to work independently while effectively partnering with HR leadership, HR Compliance, and other HR functions.

- Strong attention to detail and commitment to consistent and accurate documentation.

Qualifications

- 1-3 years of progressive HR, Employee Relations, or HR Generalist experience.

- Demonstrated professional experience supporting employees in Canada is required.

- Experience conducting workplace investigations and managing complex employee relations matters.

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Salary Range:
$61,050.00 - $97,680.00
*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
This role is also eligible for an annual inc