Head of Operations

BJ Head of Operations
Save

Bjak is a technology company focused on making financial services transparent, efficient, and inclusive, and is the largest insurance portal in Southeast Asia, headquartered in Malaysia. They help millions find the best value insurance policies by simplifying access through technology.
Bjak
Employee count: 51-200
United Kingdom only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

About BJAK

The original mission of BJAK is that we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.

Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia.

Today, we are expanding ways to help people in the region, including spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.

We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.

If you're this person, we'd love to talk to you.
The Role

The Head of Operations Lead – UK owns the operational backbone of BJAK's UK business. You'll make sure daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale.

This is not a P&L role, and it's not a "manage from a distance" role either. You'll partner closely with the CEO to turn business objectives into strong execution on the ground, building systems, leading teams, and stepping in directly when execution breaks.
What You'll Own
-
Define and execute operational strategies that support growth and align with BJAK's objectives in the UK market.

-
Run day-to-day operations across customer service, administrative operations, and internal workflows so execution stays frictionless.

-
Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability.

-
Own process improvement, finding bottlenecks, automating where possible, and implementing systems that cut cost and increase speed.

-
Lead the customer support function and step in hands-on during high-stakes or escalated cases.

-
Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.

What We're Looking For
-
Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.

-
Proven experience leading operations and admin teams in high-expectation environments.

-
Hands-on mindset with the ability to solve problems directly, not just delegate them.

-
Strong organisational, execution, and problem-solving skills.

-
Comfort operating in ambiguity and bringing structure to fast-moving situations.

-
Ability to work cross-functionally and drive execution without formal authority.

This Role Is Not For
-
People who want to direct operations from a distance instead of stepping in when things break.

-
Candidates who need fully-built systems and processes handed to them.

-
Those who need fixed scope and slow timelines.

-
People who avoid escalations, messy cases, or hard conversations with vendors and staff.

-
People who produce long updates without clear decisions or next actions.

Location
-
This role is based in the United Kingdom . This is a hybrid role. You are expected to work from our United Kingdom office at least 3 days per week.

Language
-
English is our main working language across global teams. Strong English communication is required.

Interview Process
Our process is designed to move fast:
- Online assessment or practical task

- Role-specific interview

- CEO / final round

For strong candidates, we aim to complete the process and make an offer within 1-2 weeks from the start of the interview process.

Candidates who complete assessments quickly will be prioritized.

Apply now
Job expired?

Please let Bjak know you found this job on Himalayas. This helps us grow!

Apply now
About the job
Apply before
Nov 09, 2026
Posted on
Sep 10, 2026
Job type
Full Time
Experience level
Director Executive

Location requirements
Suggest an edit

United Kingdom

Hiring timezones
Show UTC offsets

United Kingdom +/- 0 hours

Job categories
Head of Operations Head of Business Operations Director of Operations Chief Operations Officer Operations Lead VP Of Operations

Skills
Operations Management Customer Service Process Improvement Administrative Operations Internal Systems Automation Problem Solving Cross Functional Communication Fintech Tech English

Browse similar jobs
Remote Director Head-of-Operations Jobs Remote Full Time Head-of-Operations Jobs Remote Director Head-of-Operations Jobs in United Kingdom Remote Full Time Jobs in United Kingdom Remote Head-of-Operations Jobs in United Kingdom

About Bjak

Learn more about Bjak and their company culture.

View company profile

Bjak is a technology company focused on making financial services transparent, efficient, and inclusive. Our customers in ASEAN often face challenges in accessing affordable and sustainable financial services, which is why we are dedicated to developing innovative platforms and services to address these needs. Headquartered in Malaysia, Bjak has become the largest insurance portal in Southeast Asia. Our primary platform, Bjak.com, empowers millions of users to find insurance policies that offer the best value and the most comprehensive coverage tailored to their individual requirements. We understand that navigating the complexities of insurance can be daunting, so we've invested heavily in technology like Custom APIs, blockchain, trading systems, and data science. These investments enable us to provide easy access to financial services that were previously inaccessible or difficult to understand, simplifying the entire process for our users.

Our core strength lies in our ability to navigate complex regulatory environments and create pioneering products. For example, Bjak is the first platform globally to simplify and digitize comprehensive life and medical insurance, supported by an AI agent, making these crucial services more approachable. We help Malaysian vehicle owners save significantly on their annual car insurance renewals by allowing them to compare offers from over 10 insurance and takaful operators in under five minutes. This commitment to customer savings and convenience has resulted in millions of users signing up and benefiting from our services. We strive to continuously improve our platform to simplify the online insurance purchase experience, allowing users to choose, compare, and customize their insurance products swiftly and efficiently. Our mission is to make insurance easy, accessible, and rewarding for everyone, fostering a shared and open ecosystem that promotes equality and security in financial services.

Tech stack

Learn about the tools and technologies that Bjak uses to build, market, and sell its products.

View tech stack

NestJS

JavaScript

HTML5

ExpressJS

GraphQL

TypeScript

Twitter Ads

Google Tag Manager

Postman

Selenium

MySQL
7 more

Bjak employees can create an account to update this tech stack.

Apply now
Job expired?

Please let Bjak know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Nov 09, 2026
Posted on
Sep 10, 2026
Job type
Full Time
Experience level
Director Executive

Location requirements
Suggest an edit

United Kingdom

Hiring timezones
Show UTC offsets

United Kingdom +/- 0 hours

Job categories
Head of Operations Head of Business Operations Director of Operations Chief Operations Officer Operations Lead VP Of Operations

Skills
Operations Management Customer Service Process Improvement Administrative Operations Internal Systems Automation Problem Solving Cross Functional Communication Fintech Tech English

Browse similar jobs
Remote Director Head-of-Operations Jobs Remote Full Time Head-of-Operations Jobs Remote Director Head-of-Operations Jobs in United Kingdom Remote Full Time Jobs in United Kingdom Remote Head-of-Operations Jobs in United Kingdom

Claim this profile BJ Bjak

Company size

51-200 employees

Founded in

2019

Markets
AI Insurtech Financial Services Insurance Comparison Platforms Health Insurance Auto Insurance Blockchain in Finance Southeast Asian Marketplaces Digital Transformation in Insurance life insurance

Employees live in
Malaysia

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs
View job PA United Kingdom only

Customer service manager (UK)
ParcelHero
Employee count: 51-200

Salary: £50K – £60K per year

Full Time
Operations

View job PG United Kingdom only

Senior Operations Specialist
Precision Medicine Group

Full Time
Operations Specialist

View job EE United Kingdom only

VP Customer Success EMEA
Energy Exemplar
Employee count: 201-500

Full Time
Customer Success Leadership

View job AI United Kingdom only

Operations Specialist I-III (UK)
Airspace
Employee count: 201-500

Salary: €36K – €65K per year

Full Time
Operations

View job MM United Kingdom only

Head of Service [Member Services & Operations]
My Money Matters

Full Time
Head Of Services

View job RE AF, AL + 147 more

Coordinator, Payroll Client Services - EMEA
Remote
Employee count: 501-1000

Salary: $20K – $44K per year

Full Time
Payroll Client Services

2349 remote jobs at Bjak

Explore the variety of open remote roles at Bjak, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Bjak
View job BJ Ireland only

Mobile Application Developer - AI Neobank App
Bjak
Employee count: 51-200

Full Time
Mobile AI Developer

View job BJ Spain only

Product Lead - AI Neobank App
Bjak
Employee count: 51-200

Full Time
AI Product Lead

View job BJ Ireland only

Product Manager - AI Neobank App
Bjak
Employee count: 51-200

Full Time
Banking Product Manager

View job BJ Philippines only

Technical Product Manager
Bjak
Employee count: 51-200

Full Time
Technical Product Manager

View job BJ Sweden only

Product Lead - AI Neobank App
Bjak
Employee count: 51-200

Full Time
AI Product Lead

View job BJ Poland only

Backend Software Engineer - AI Finance Agent
Bjak
Employee count: 51-200

Full Time
Backend AI Engineer

KA CO NI
Top remote companies
Remote companies like Bjak

Find your next opportunity by exploring profiles of companies that are similar to Bjak. Compare culture, benefits, and job openings on Himalayas.

View all companies
View company KA 12 jobs Kalepa
Kalepa's Salaries Kalepa's Benefits Kalepa's Tech stack

Kalepa is dedicated to enhancing underwriting performance and driving profitable premium growth for the commercial insurance industry. Kalepa's AI-powered Copilot software enables underwriters to focus their time on the highest ROI opportunities and to quickly evaluate and optimally select risk.
AI SaaS

View company CO 51 jobs CoverGo
CoverGo's Salaries CoverGo's Benefits CoverGo's Tech stack

CoverGo is a leading provider of cutting-edge technology to the insurance industry. Since 2017, CoverGo supplies insurance enterprise software solutions to insurers, MGAs, brokers and bancassurance in Asia and beyond.
Insurance Financial Services

View company NI 4 jobs Next Insurance
Next Insurance's Salaries Next Insurance's Benefits Next Insurance's Tech stack

Next Insurance is a digital insurance provider focused on small businesses, offering tailored coverage through an online platform using AI and machine learning. It was founded in 2016 and is headquartered in Palo Alto, California.
Small Business Insurance Machine Learning

View company BI 1 job BizCover
BizCover's Tech stack

BizCover is an online insurance service that simplifies comparing and buying business insurance for SMEs in Australia and New Zealand.
Small Business Insurance Online Marketplaces

View company SM SmartFinancial
SmartFinancial's Salaries SmartFinancial's Benefits SmartFinancial's Tech stack

SmartFinancial is a leading insurance marketplace serving the needs of insurance customers across all 50 states.
Insurance Auto Insurance

View company PO 10 jobs PolicyMe
PolicyMe's Salaries PolicyMe's Benefits PolicyMe's Tech stack

PolicyMe is a Canadian digital insurance provider offering life, critical illness, and health & dental insurance through a streamlined online platform, focused on affordability and accessibility.
AI in Insurance B2B2C Solutions

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up with Google Sign up

Save Apply now