Head of Community
👋 About Boundless Life
Boundless Life empowers remote workers to experience — with their families — the nomad lifestyle many people without children have been enjoying for years. It creates a complete “live abroad” immersive experience for families looking to get the most of what the digital age and the world can offer.
Through family-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.
Since we were founded in 2021, we have quickly grown to 8 locations across three continents and more than 250 team members of different nationalities.
We’re continuing to grow at a fast pace. This year alone we’re opening 2 new locations, and have ambitious goals to empower people to have more fulfilling lives by designing a lifestyle enabling balance, growth and deeper connections with ourselves, our families, nature and the world.
🙌 The role
As Head of Community, your mission is to create the conditions for the Boundless Life community to thrive.
You will own the community experience across the family journey - from pre-arrival through the on-cohort community experience and post-cohort engagement - ensuring families feel welcomed, connected, supported and empowered to actively contribute to the community.
You will lead and coach a mission-driven Community team and work closely with Operations, Product, Education, Marketing and Sales to build a community experience that is both deeply human and scalable.
A key part of the role will be finding the right balance between high-touch interactions, community self-organization, thoughtful automation and technology - allowing us to deliver a premium experience as the Boundless community grows.
Key responsibilities will include:
1. Family Journey & Onboarding
- Own and continuously improve the community journey across pre-arrival, on-cohort and post-cohort touchpoints.
- Design a seamless onboarding experience combining self-service resources, communications, webinars, technology and human interactions so families feel confident and prepared before arriving.
- Ensure families understand and embrace Boundless Life 's values, Community Guidelines and Terms, while handling sensitive community situations when required.
- Develop the post-cohort experience, including continued community engagement and resources supporting families and children as they transition back home or onto their next adventure.
- Identify opportunities for existing families and alumni to support prospective families through authentic community interactions and advocacy.
2. Community Engagement & Belonging
- Define the community engagement strategy and create the rituals, formats and experiences that make the Boundless community distinctive, memorable and consistent across destinations.
- Lead initiatives such as the Boundless Forum and other community platforms, ensuring conversations are active, useful, welcoming and well moderated.
- Develop content, benefits, perks and experiences that continuously add value to membership in the Boundless community.
- Create the conditions for families to connect around shared interests, life stages and ambitions, from sports and hobbies to professional circles and parent communities.
- Encourage community-led initiatives and empower families to organize activities, groups and experiences themselves.
3. Community Technology, Automation & Scale
- Own the community technology roadmap from a user and operational perspective.
- Lead the transition from third-party tools such as Slack and Notion toward the Boundless App, partnering closely with Product/Development and Operations.
- Design and implement the right role for WhatsApp and other communication channels within the wider community ecosystem, including membership and moderation processes.
- Introduce