General Manager - International Moving & Freight Forwarding | Remote
General Manager – International Moving & Freight Forwarding | Remote
Position Type: Full-Time, Remote
Industry: International Moving, Household Goods & Freight Forwarding
About the Role
At Pavago , one of our clients is hiring an experienced General Manager to lead and scale their International Moving Division , specializing in international household goods relocations and freight forwarding.
This is a senior, hands-on leadership role for someone with deep international moving industry experience . You’ll oversee the full operation — from sales, pricing, and quoting through international shipping, customs, destination services, operations, and customer experience.
You’ll lead multiple departments, improve operational performance, coach teams, establish KPIs, strengthen processes, and work directly with ownership on growth and strategic initiatives.
This role requires significant direct experience in international household goods moving. Candidates without this industry background will not be considered.
What You’ll Own
International Moving Operations
- Lead the day-to-day performance of the International Moving Division
- Oversee international household goods relocations from origin through destination
- Manage workflows involving:
- Ocean freight
- Air freight
- Customs procedures
- International documentation
- Destination services
- Pricing and quoting
- Ensure operations follow international shipping requirements and industry best practices
- Identify operational bottlenecks and implement practical solutions
- Maintain strong service quality while improving efficiency and scalability
Sales, Pricing & Revenue Growth
- Oversee sales and pricing performance
- Improve sales processes and conversion rates
- Coach sales representatives to strengthen close rates and customer experience
- Review pricing and quoting strategies
- Ensure quotes remain competitive while supporting healthy margins
- Monitor pipeline performance and sales KPIs
- Partner with ownership on growth opportunities and expansion initiatives
Team Leadership & Performance
Lead and develop teams across:
- Sales
- Operations
- Pricing
- Sales Support
- Customer Service
You’ll:
- Recruit, train, mentor, and manage remote employees
- Establish clear expectations and accountability
- Coach managers and individual contributors
- Conduct performance reviews and ongoing development
- Build a culture of ownership, teamwork, and continuous improvement
Customer Experience & Escalations
- Maintain high customer service standards throughout the relocation lifecycle
- Step into complex or escalated customer situations when necessary
- Resolve service issues professionally and efficiently
- Identify recurring customer pain points and address root causes
- Improve communication and visibility throughout the customer journey
- Balance customer satisfaction with operational and commercial requirements
KPIs, SOPs & Process Improvement
- Establish clear KPIs across departments
- Monitor:
- Revenue and sales performance
- Close rates
- Operational efficiency
- Customer satisfaction
- Service quality
- Team productivity
- Develop and improve SOPs and operational workflows
- Use performance data to identify improvement opportunities
- Introduce technology and automation where appropriate
- Create greater visibility and accountability across the division
Strategy & Ownership Partnership
- Work directly with ownership on business strategy and long-term growth
- Translate strategic priorities into executable plans
- Support expansion and operational scaling
- Evaluate and implement new technology
- Provide clear visibility into divisional performance, risks, and opportunities
- Balance strategic leadership with hands-on day-to-day execution
Required Experience & Skills
International Moving Experience — Required
- 10+ years of international household goods moving experience
- Previous experience