Full-time Virtual Medical Assistant (Mental Health) | Remote

We're looking for an experienced Healthcare Virtual Assistant to support a US-based mental health practice. The ideal candidate has hands-on experience working with a US healthcare or mental/behavioral health practice and is confident managing both patient-facing communication and administrative workflows.
SimplePractice experience is required.

Key Responsibilities

- Respond to patient calls, messages, and callback requests in a professional and compassionate manner

- Schedule, reschedule, and coordinate appointments for multiple therapists/providers

- Verify patient insurance eligibility, benefits, and coverage details

- Process, review, and submit insurance claims through SimplePractice

- Maintain accurate patient records and ensure information is updated appropriately

- Monitor and manage administrative tasks within SimplePractice and other practice systems

- Assist with patient intake, forms, and other front-office administrative processes

- Coordinate with therapists, providers, and internal team members to support smooth daily operations

- Handle routine patient communications while maintaining confidentiality and professionalism

- Provide general administrative support to the mental health practice as needed

Requirements

- Previous US healthcare or mental/behavioral health experience is required

- Hands-on experience using SimplePractice is required

- Experience supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice setting

- Strong understanding of healthcare administrative workflows

- Experience with appointment scheduling and patient communication

- Familiarity with insurance verification and claims processing

- Excellent written and verbal communication skills

- Strong attention to detail and ability to handle confidential patient information

- Comfortable working independently in a remote environment

- Reliable internet connection, computer, headset, and webcam

- Ability to work hours aligned with the client's US time zone

Please send your updated CV to

Originally posted on Himalayas