Full-Time General Manager / Head of Operations

JOB DESCRIPTION:

A growing Europe - based financial firm is looking for a highly experienced full-time General Manager / Head of Operations to work directly with the CEO and take responsibility for the day-to-day running of the business.

This is a SENIOR MANAGEMENT POSITION.

This is NOT a Virtual Assistant role.

This is NOT an Executive Assistant role.

This is NOT an entry-level management position.

We are looking for someone who has already managed employees, business operations, KPIs, sales performance, processes and daily company activity.

The successful candidate will be responsible for making sure the company operates properly every day without the CEO needing to personally manage each employee or chase routine tasks.

You must be confident making decisions, managing staff, solving problems, implementing systems, monitoring performance and holding employees accountable.

The CEO will remain responsible for overall strategy and major business decisions.

YOU will be responsible for making sure the business runs.

WORKING HOURS:

Monday to Friday

9:00 AM – 5:00 PM UK TIME

40 HOURS PER WEEK

FULL-TIME ONLY

You must be available and responsive throughout working hours.

You must be able to START WITHIN THE NEXT 7 DAYS.

MAIN RESPONSIBILITIES:

DAILY BUSINESS OPERATIONS:

- Take responsibility for the day-to-day running of the company

- Ensure all departments and employees are completing their responsibilities

- Organise daily and weekly priorities

- Identify operational problems and resolve them quickly

- Build and improve company processes

- Create and maintain Standard Operating Procedures (SOPs)

- Ensure deadlines are met

- Make routine operational decisions without constantly escalating matters to the CEO

- Ensure the company remains organised and productive

STAFF MANAGEMENT:

- Directly manage company employees

- Assign responsibilities and priorities

- Monitor employee performance

- Follow up incomplete work

- Hold staff accountable for agreed targets

- Conduct regular staff meetings

- Manage attendance, productivity and performance issues

- Support recruitment and staff onboarding

- Assist with disciplinary and performance-management processes when required

- Identify when additional staff are needed

- Ensure employees understand their responsibilities

- Create a professional and accountable working environment

KPI & PERFORMANCE MANAGEMENT:

- Create clear KPIs for each employee

- Monitor daily, weekly and monthly performance

- Identify underperformance quickly

- Implement improvement plans

- Review staff productivity

- Produce management reports

- Ensure targets are measurable

- Ensure employees are producing results rather than simply appearing busy

SALES OPERATIONS:

- Oversee the B2B sales function

- Monitor sales activity and sales KPIs

- Review CRM activity

- Monitor lead follow-ups

- Ensure sales opportunities are not being ignored

- Review pipeline performance

- Track meetings, opportunities, conversions and signed clients

- Hold the sales team accountable for results

- Identify problems affecting sales performance

- Work with the sales employee to improve conversion and follow-up processes

LEAD GENERATION OVERSIGHT:

- Manage the lead-generation/research employee

- Ensure lead information is accurate

- Monitor the number and quality of leads being produced

- Ensure company and decision-maker information is properly researched

- Prevent poor-quality, duplicate or fabricated data from entering the CRM

- Ensure the sales employee always has sufficient quality prospects to contact

CRM MANAGEMENT:

- Ensure CRM records are accurate and up to date

- Monitor lead and client stages

- Check employee CRM activity

- Ensure calls, email s, follow-ups and next actions are recorded

- Ensure no important opportunity is forgotten

- Maintain consistent CRM standards across the company

CLIENT & CASE OPERATIONS:

- Oversee new-client onboarding

- Ensure client information and documents are properly recorded

- Monitor active client matters

- Ensure client communications are professional and timely

- Oversee operational handover from sales to service delivery

- Monitor case progress once collection activity begins

- Ensure important client issues are escalated appropriately

FINANCIAL & BUSINESS ADMINISTRATION:

- Monitor operational expenses and subscriptions

- Review basic company financial information and reports

- Work with bookkeeping/accounting support where required

- Monitor invoices and company payment administration

- Help maintain accurate financial and operational records

- Identify unnecessary operational costs

- Provide the CEO with clear summaries of company performance

CEO REPORTING:

You will report directly to the CEO.

The CEO should NOT need to spend every day asking:

- What is each employee doing?

- Has this task been completed?

- Why was this client not followed up?

- Why has the CRM not been updated?

- Why are sales targets being missed?

- Who is responsible for this problem?

You will be expected to know the answers.

You will provide a clear weekly management report covering:

- Sales performance

- Lead generation

- Staff performance

- Client activity

- Operational problems

- KPIs

- Outstanding priorities

- Decisions requiring CEO approval

REQUIREMENTS:

YOU MUST HAVE:

- MINIMUM 5 YEARS’ PROVEN SENIOR MANAGEMENT / OPERATIONS EXPERIENCE

- Previous experience as a General Manager, Operations Manager, Head of Operations, COO, Business Manager or directly comparable senior role

- A Bachelor’s Degree or higher

- Proven experience managing multiple employees

- Proven experience managing KPIs

- Proven experience holding staff accountable for performance

- Experience managing day-to-day business operations

- Experience creating and improving SOPs and company processes

- Experience with CRM systems

- Experience overseeing sales or business-development employees

- Experience preparing management reports

- Strong understanding of business operations

- Strong problem-solving ability

- Excellent written English

- Excellent spoken English

- Strong leadership skills

- Strong professional judgement

- Excellent organisation

- Ability to work independently

- Ability to make decisions without constant supervision

- Ability to manage several departments and priorities simultaneously

- High level of confidentiality

- Verifiable previous employment history

- Professional references

PREFERRED EXPERIENCE:

Experience in any of the following would be particularly valuable:

- Financial services

- B2B services

- Credit control

- Commercial collections

- Accounts receivable

- Business development

- Sales operations

- Construction-related businesses

- Professional services

- Remote team management

- UK companies or UK clients

MUST-HAVE SKILLS:

- Operations Management

- Staff Management

- KPI Management

- Business Management

- Leadership

- CRM Management

- Sales Oversight

- Process Improvement

- SOP Creation

- Performance Management

- Problem Solving

- Recruitment

- Reporting

- Business Administration

PERSONALITY FIT:

We are looking for someone who is:

- Highly responsible

- Commercially minded

- Organised

- Professional

- Confident

- Calm under pressure

- Proactive

- Decisive

- Reliable

- Honest

- Accountable

- Strong with people

- Comfortable challenging poor performance

- Able to solve problems independently

- Able to take ownership

- Able to manage employees without constant CEO involvement

THIS ROLE IS NOT SUITABLE FOR SOMEONE WHO:

- Has never managed employees

- Has less than 5 years relevant management experience

- Has only worked as a Virtual Assistant

- Has only worked as an Executive Assistant

- Has never been responsible for KPIs

- Avoids difficult conversations with staff

- Cannot make decisions independently

- Needs constant instructions from the CEO

- Cannot manage multiple departments

- Has no experience improving business processes

- Is looking for their first management opportunity

IMPORTANT:

THIS IS A SENIOR MANAGEMENT POSITION.

We are NOT looking for someone to learn how to become a manager.

We are looking for someone who already knows how to RUN DAILY BUSINESS OPERATIONS.

You will receive training on our company, services, systems and processes.

We will NOT train you in basic management, leadership or operations.

Previous employment, job titles, responsibilities, degree and references may be verified.

Please do not apply with false, exaggerated or unverifiable experience.

False or materially misleading information may result in your application being rejected and may be reported to OnlineJobs.ph where appropriate.

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HOW TO APPLY:

⚠️ MINIMUM 40 APPLY POINTS REQUIRED

⚠️ APPLICATION CODE REQUIRED:

COO40-UKOPS26

You must place the following code at the VERY TOP of your application:

COO40-UKOPS26

Applications with fewer than 40 Apply Points will NOT be considered.

Applications without the correct application code will NOT be considered.

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PLEASE ANSWER ALL QUESTIONS:

QUESTION 1:

How many years have you worked in senior operations or management positions?

QUESTION 2:

What is your CURRENT job position?

By CURRENT, we mean the position you are working in RIGHT NOW today.

Please include:

- Job title

- Industry

- Date started

- Full-time / part-time / freelance

- Working days and hours

QUESTION 3:

What was the highest-level management position you have held, and how long were you in that position?

QUESTION 4:

How many employees did you personally manage in your most recent management role?

QUESTION 5:

What KPIs were you personally responsible for monitoring?

QUESTION 6:

Give one specific example of an underperforming employee you managed.

Explain:

- What the problem was

- What YOU did

- What the final result was

QUESTION 7:

Give one specific example of a business process or SOP you personally created or improved.

What was wrong before, what did you change, and what measurable improvement resulted?

QUESTION 8:

Describe your experience managing sales staff or a sales department.

Include any targets, conversion figures, revenue targets or sales KPIs you monitored.

QUESTION 9:

Which CRM, project-management, finance and business-management systems have you used?

QUESTION 10:

Give an example of an important business problem you solved independently without waiting for the owner/CEO to tell you what to do.

QUESTION 11:

What Bachelor’s Degree or higher qualification do you hold, and which university awarded it?

QUESTION 12:

If you joined a company where the CEO was currently involved in too many daily tasks, what would you do during your FIRST 30 DAYS to reduce the CEO’s involvement while maintaining control of the business?

QUESTION 13:

Are you currently working for any other employer, client or business?

If yes, provide your working days and hours for EACH commitment.

QUESTION 14:

Are you available to work Monday to Friday, 9:00 AM – 5:00 PM UK time, 40 hours per week, without conflict with another job?

QUESTION 15:

Can you start within the next 7 days?

QUESTION 16:

Please provide your WhatsApp number including country code.

FINAL WARNING:

You must:

- Use at least 40 Apply Points

- Include code COO40-UKOPS26

- Answer ALL 16 questions

- Have at least 5 years relevant senior management / operations experience

- Be available full-time during UK working hours

Incomplete applications will not progress.

Applicants who clearly do not meet the mandatory requirements will not be invited to interview.