Franchise Business Consultant

Position Overview:

The Franchise Business Consultant (FBC) serves as a strategic advisor and coach to a portfolio of

20–25 franchise locations. This role provides operational guidance, financial coaching, sales and

marketing alignment, training support, sourcing and pricing analysis, and process improvements to

drive performance and long-term success.

Responsibilities:

Operational Excellence & Compliance

- Conduct site audits to ensure adherence to brand standards and operational requirements.

- Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins.

- Track key performance indicators to assess operational health across assigned locations.

Franchisee Coaching & Business Support:

- Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth.

- Maintain structured meeting cadence: 3× weekly for new franchisees and bi-weekly for established franchisees.

- Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions.

- Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement.

Financial Analysis, Budgeting & KPIs:

- Review franchisee financial statements to identify gaps and improvement opportunities.

- Provide annual budget guidance and assist franchisees in setting realistic revenue, profit, and operational goals.

- Develop, standardize, and implement systemwide KPIs and track franchisee performance.

- Recommend overhead-reducing strategies and cost-optimization opportunities.

- Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals.

- Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes.

Process Improvement & SOP Implementation:

- Create, refine, and implement standardized SOPs to ensure consistent and efficient operations.

- Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable.

- Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency.

Marketing, Sales Strategy & Alignment:

- Support franchisees in developing and refining local marketing plans aligned with brand goals.

- Strengthen sales processes including lead management, conversion strategies, and customer engagement.

- Ensure alignment between marketing initiatives, sales goals, and operational objectives.

Training & Development:

- Assist in creating training materials, SOP documentation, and onboarding resources.

- Train new employees with emphasis on improving sales performance and customer engagement.

- Deliver group and one-on-one training sessions for new programs and ongoing performance development.

Special Projects & Collaboration:

- Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development.

- Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success.

Field Visits & Reporting:

- Conduct approximately 20 on-site visits annually to provide hands-on coaching and operational assessments.

- Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations.

- Maintain proactive communication with franchisees and internal stakeholders.

Qualifications:

- 3–5 years of experience in franchising operations, franchisee coaching, business consulting, or a related field.

- Bachelors degree in business or a related field is preferred

- Strong problem-solving skills with the ability to develop and implement effective solutions.

- Excellent written and verbal communication skills.

- Highly organized with the ability to manage multiple priorities independently.

- Analytically minded with the ability to evaluate performance data to identify growth opportunities

- Ability to travel up to 40%

- Ability to maintain confidentiality a