Executive Communications Director, Chief Product & Technology Officer

Who we are

At Twilio , we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilio ns!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio ’s next Executive Communications Director, Chief Product & Technology Officer.
About the job

Twilio is an innovation-driven company on a transformative journey, and we are seeking an executive communications director to be the trusted communications partner for Twilio ’s Chief Product & Technology Officer In this highly visible and strategic role, you will craft and drive impactful messaging that elevates the CPTO’s voice across internal and external audiences, reinforcing Twilio ’s vision, product strategy, and leadership in the industry. You will also selectively support the R&D organization and leadership team on various initiatives to share Twilio ’s innovation story, both internally and externally.

This role sits within Twilio ’s corporate communications team, responsible for shaping and delivering Twilio ’s story across investors, press, customers, industry analysts, and employees. You will develop executive-level content and thought leadership, manage internal and external communications, and support change management initiatives to ensure clarity, alignment, and engagement across Twilio ’s R&D organization and beyond.
Responsibilities
In this role, you’ll:

- Iterate and execute an annual executive communications strategy and plan that positions the Chief Product & Technology Officer as the transformative leader behind Twilio ’s innovation story.

- Take the pen on all content coming from Twilio ’s CPTO including keynotes, internal presentations, blogs, press and social media.

- Partner with PMM and CorpComms on impactful, forward-thinking communications that tell Twilio ’s innovation story from various R&D leaders

- Propose opportunities and concepts for thought leadership to elevate Twilio ’s R&D leadership’s visibility in the market

- Develop content to represent R&D at quarterly Company All Hands meetings and other key internal companywide meetings

- Drive communications for ongoing change management initiatives within the R&D function

- Develop content for R&D function-level communications and events that supports Twilio ’s unique Builder culture.

- Build and maintain relationships with key partners to inform CPTO communications strategy including Twilio ’s Management Team, R&D Leadership, Corporate Communications, Product Marketing, and more.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio . We are always looking for people who will bring something new to the table!
*Required:

- 10+ years experience in communications, including a minimum 3 years in a dedicated executive communications role

- 5+ years in the tech industry

Desired:

- Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs

- Strong exec