Enterprise Onboarding Project Manager

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!
Our Values
Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness , your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
INTRODUCTION:

This position is responsible for successfully managing integration requirements across multiple concurrent projects. These projects vary in complexity and scope, requiring strong attention to detail.

Throughout the project lifecycle, this role will serve as the primary point of contact for clients, effectively communicating and balancing project constraints related to scope, timelines, quality, and risk. This includes setting clear expectations and monitoring client satisfaction.

This position operates in alignment with company values and goals, consistently striving to exceed expectations and create “raving fans” throughout the onboarding experience for all new customers.
WHAT YOU’LL DO

- Manage clients through the ABC Fitness onboarding process

- Manage project expectations across the full scope, clearly defining roles and responsibilities

- Manage project timeline tracking for task execution/delegation through provided PM tools.

- Take a leadership role in ensuring ABC Fitness delivers appropriate software and system solutions to clients

- Own and be accountable for the successful resolution of onboarding projects

- Act as the client’s advocate, taking ownership of issues and ensuring timely resolution

- Ensure clients fully utilize solutions to maximize value and revenue for both the client and ABC Fitness

- Educate and guide clients on how to get the most out of their partnership with ABC Fitness

- Provide specialized software and systems training as needed

- Identify and execute upsell/cross-sell opportunities, educating clients on all platform features

- Manage, delegate, and oversee client issues in collaboration with departmental leadership

- Use Salesforce (or other designated CRM) to track client interactions and activities

- Facilitate requirements discussions, capture business and financial needs, and document integration requirements end-to-end

- Develop and maintain accurate project deployment and integration schedules

- Oversee and lead client training sessions and customer visits related to assigned projects

- Create and deliver brand-specific training and onboarding content, both in person and virtually

- Support pre-sales efforts and activities for new prospects and customers when required

- Review and approve deliverables, including post-deliverable sign-off

- Provide reporting from various software systems aligned with client business needs, including financials, growth forecasting, production, marketing, and demographics

Project & Stakeholder Management

- Direct all conversion and onboarding activities, collaborating with internal ABC Fitness teams to ensure effective communication and timely responses

- Manage, delegate, and oversee client issues with department leadership

- Partner with upper management to resolve complex issues when necessary

- Provide weekly project updates and summaries to department leadership

- Offer expert guidance and support to internal teams and onsite staff to address critical or outstanding implementation issues

- Collaborate with Software Development to ad