Director, UI/UX Design

Who we are

At WELLSTAR , we are committed to reshaping Canadian healthcare by leveraging technology to address the administrative burdens that pull physicians away from their true calling—patient care. Our mission is to support providers and patients, shifting the emphasis back to quality, timeliness, and positive outcomes. With a comprehensive suite of technology solutions, we have successfully helped thousands of providers adopt and benefit from modern, interoperable technologies that improve patient outcomes and system efficiency.

Whether you are in research and development, administration, communications, operations leadership, or technology, joining us now is an opportunity to play a critical role in transforming how healthcare is managed and experienced in Canada.
The opportunity

WELLSTAR , a majority-owned subsidiary of WELL Health Technologies Corp, is a high-growth SaaS company with a focused objective of reshaping healthcare through digital enablement. Our innovative solutions are designed to streamline care delivery, integrate healthcare systems and improve patient outcomes.

Reporting to the VP, Product Management, we are hiring a Director, UI/UX Design to lead the design function for the Clinical Platform Group. As our new Director, UI/UX Design, you will lead and develop an established team of designers while owning the quality, consistency, and evolution of the end-to-end product experience. You will set the design direction for a modern, AI-first EMR platform, strengthen user research and design practices, and ensure the needs of clinicians remain central to how the product evolves. Working as a peer to Product and Engineering leadership, you will bring greater structure and consistency to how teams collaborate from problem definition and discovery through design, development, and release.

This is a remote-first role open to candidates anywhere in Canada, with occasional travel for team on-sites and clinic visits.
What’s in it for you

Leadership and influence. You will step into an established design team with the opportunity to make a strong team even better. You will have the scope to develop designers, raise the bar on craft and consistency, and shape how the design function evolves as the product and organization grow. Working alongside Product and Engineering leadership, you will have a voice in decisions that influence both the product experience and how teams work together.

Shape an AI-first healthcare experience. You will help define how clinicians interact with AI in a product they rely on to deliver care. From how AI-generated suggestions are presented to how confidence, transparency, and clinician control are built into the experience, you will influence some of the most important design questions facing Nexus AI EMR as the platform evolves.

Build better ways of working. You will have the opportunity to strengthen and mature an existing design practice rather than build one from the ground up. You will refine research, design processes, cross-functional collaboration, and the design system, creating the structure that helps designers do their best work and enables Product, Design, and Engineering to move forward together.
What you will do:

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Lead and develop the design team. You will coach and support an established team of designers, creating clear ownership, providing meaningful feedback, and helping each person build on their strengths and grow. You will foster a collaborative critique culture and create the conditions for the team to consistently deliver high-quality work.

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Own the end-to-end product experience. You will be accountable for the quality, consistency, and coherence of the Clinical Platform Group product experience across clinical and administrative workflows. You will establish and uphold a high design standard, incorporating accessibility and clinical safety considerations into how experiences are designed and delivered.

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Shape AI-assisted experiences. Y