Director, Transition & Integration - Canada Remote

OVERVIEW

Reporting to the VP, Data Management & Program Delivery, the Director, Transition & Integration is accountable for the strategic planning and execution of select large‑scale, complex transitions across the enterprise, including enterprise transformation and strategic capability projects and a critical internal initiative to inhouse services. This role serves as the single point of accountability for end‑to‑end integration success, ensuring continuity of services, sequenced change, risk mitigation, and clear leadership communication throughout all phases of transition.

The Director operates as a central orchestrator, coordinating cross‑functional workstreams, proactively managing dependencies and pressure points, and ensuring that change is introduced in a disciplined, sustainable manner without compromising operational performance or service levels.
RESPONSIBILITIES

- Lead and own the integration and transition roadmap of our select, large-scale initiatives across all phases (plan, mobilize, execute, stabilize).

- Serve as the single point of accountability for overall transition and integration outcomes.

- Coordinate cross‑functional workstreams on these initiatives to ensure alignment, readiness, and timely decision‑making.

- Ensure integration milestones, success measures, and stabilization criteria are clearly defined and tracked by horizon.

- Act as the enterprise focal point for these initiatives through transition coordination, enabling visibility across the organization.

- Proactively monitor pressure points and emerging risks across technology, operations, people, and vendors as they relate to the implementation of these initiatives.

- Surface issues early, escalate decisively, and drive resolution before risks become service disruptions.

- Maintain a cohesive view of risks, issues, and dependencies across concurrent initiatives in-line with standard organizational risk management protocols.

- Plan resource demands adequately to avoid parallel constraints and/or concurrent resource demands.

- Balance the delivery timelines of these initiatives with operational capacity to protect performance, safety, and morale.

- Partner with business and operational leaders to manage change saturation and ensure realistic execution plans-based timeline constraints.

- Partner with operational, business and technology leaders to define and monitor continuity plans during transition periods.

- Ensure service levels, customer outcomes, and regulatory obligations are maintained throughout integration of these initiatives

- Track transition performance metrics and lead corrective actions where continuity is at risk and establish mitigation strategies to address, resolve or reduce risk profile.

- Align leadership messaging to ensure clarity, consistency, and confidence throughout the change management lifecycle.

- Reduce uncertainty by ensuring stakeholders understand what is changing, when, and why.

- Enable leaders with clear transition narratives, decision points, and risk awareness.

- Establish and operate effective transition governance structures.

- Enable timely, informed decisions by synthesizing complex inputs into clear options and trade‑offs.

- Ensure accountability across workstreams and remove barriers to progress.

QUALIFICATIONS
Education

- Bachelor’s degree in business administration, Management, Operations, Engineering, or a related discipline required

- Master’s degree (MBA, MPA, or equivalent) preferred

- Formal training or certification in program management, change management, or integration methodologies (e.g., PMP, PgMP, Prosci, SAFe, ITIL) considered an asset

Experience

- 10+ years of progressive experience in enterprise transformation, integration, transition management, or large‑scale program leadership

- Proven experience leading complex, cross‑functional transitions involving operations, technology, people, and vendors

- Demonstrated accountability for end‑to‑end integra