Director, Revenue Ops & Business Intelligence

Job Title:

Director, Revenue Operations & Business Intelligence

Department:

Healthcare

Reports to:

EVP, Healthcare Education

Effective Date:

10/1/2026

Exempt Status:

Exempt

Location:

Remote

Job Summary:

KnowFully Learning Group is seeking a Director, Revenue Operations & Business Intelligence to create greater visibility, forecasting discipline, reporting consistency, and performance insight across the company’s portfolio of professional education brands and product lines.

This role will serve as a trusted source of business intelligence for executive leadership, providing clear and actionable insights into revenue performance, forecasting, operating metrics, product-line and brand performance, and strategic initiatives. The Director will work closely with Product, Marketing, Sales, Operations, Finance, PMO and the CTO organization to improve decision-making through analytics, process design, reporting, and operating discipline.

The Director will enable functional leaders through better data, forecasting, process optimization, and performance management while maintaining clear functional ownership.

Rev Ops & BI owns the standards, analytics framework, performance visibility, and decision support surrounding commercial performance; accountable functional leaders continue to own the business decisions, operating actions, customer commitments, and outcomes within their respective domains.

This role will operate as a highly strategic individual contributor.

Supervisory Responsibilities:

- None.

Duties/Responsibilities:

- Lead the company’s revenue operations and business intelligence framework, creating consistent visibility into B2C and B2B revenue performance, forecasts, pipelines, funnels, and key commercial drivers.

- Develop and govern forecasting methodologies, commercial KPIs, reporting standards, and performance measures that improve accuracy, consistency, and accountability across the organization.

- Build and maintain executive dashboards, leadership scorecards, portfolio reporting, and recurring business reviews that provide a trusted source of truth for company performance.

- Analyze product-line, brand, customer segment, learner lifecycle, retention, pricing, packaging, and enterprise account performance to identify trends, risks, and growth opportunities.

- Translate complex business and performance data into clear insights and recommendations that help executive leadership make faster, more informed decisions and prioritize resources.

- Establish and manage cross-functional business-performance measurement frameworks, including common KPIs, scorecards, analytical views, and performance reporting that enable leaders and the PMO to identify results, risks, and opportunities.

- Own business-side data, reporting, KPI, and analytics governance for sales CRM and BI systems, including data-quality standards, KPI definitions, reporting requirements, and business requirements; partner with functional owners on workflow requirements and with the CTO organization on technical implementation.

- Partner with the CTO organization on reporting integrations, analytics infrastructure, systems enhancements, and technical solutions while maintaining clear business and technical ownership.

- Identify opportunities to streamline reporting, improve business processes, and reduce manual work through automation, analytics, and improved operating practices.

- Identify and evaluate AI and automation opportunities, develop analytical business cases, support functional and technology leaders in prioritization, and measure realized business value and ROI.

- Provide performance measurement, dashboards, and analytical reporting for strategic initiatives, acquisitions, and post-acquisition performance, in partnership with the PMO and accountable business owners.

- Collaborate with Product, Marketing, Sales, Operations, Finance, PMO, and Technology leaders to strengthen performance measurement and oper