Director of Delivery Operations and Workforce Planning, NoAM

About Valiantys

Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit .

Job Summary

The Director of Delivery Operations and Workforce Planning, NoAM builds and leads the operational backbone of the regional Delivery organization across professional services and managed services. The role creates the management system, data discipline, operating cadence, and cross-functional coordination required to make delivery predictable, scalable, and financially healthy. It gives leadership a trusted, reconciled view of demand, capacity, utilization, project health, revenue, margin, and execution risk so that decisions are timely and grounded in evidence rather than anecdote.

Working in close partnership with Delivery, Technical Delivery, Project Management, Engagement, Sales, Finance, and People & Culture, the Director turns regional strategy into repeatable operating practices and holds the organization to them. Success is measured by forecast accuracy, staffing responsiveness, utilization and margin performance, and the speed and confidence with which regional leadership can make decisions.

This is an operations leadership role. Engagement outcomes and client delivery remain owned by the accountable Delivery, Technical Delivery, and Project Management leaders. The Director does not carry direct reports at the outset and is expected to deliver through influence, disciplined process, and clear accountability across functions.

What You'll be Working on

Delivery Operating Model & Governance

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Establish and maintain the NoAM Delivery operating model, including management cadences, decision forums, escalation paths, ownership structures, and recurring performance reviews

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Create and govern a consistent sales-to-delivery-to-finance operating lifecycle covering handoff, project setup, staffing, delivery governance, change control, and closure

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Ensure regional operating practices align with regional strategy, financial objectives, and global delivery policies, and translate those into practical workflows and standards

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Identify systemic operational risks and recurring exceptions, distinguish isolated issues from operating-model problems, and coordinate corrective action with accountable leaders

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Provide regional leadership with clear, consistent visibility into portfolio performance and execution health

Demand, Capacity & Workforce Planning

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Own the regional operating process for demand forecasting, capacity planning, utilization management, bench exposure, and forward-looking workforce visibility

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Integrate backlog, qualified pipeline, active work, resource requests, skills and availability, and hiring plans into a single unified planning view

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Facilitate recurring demand, capacity, and workforce reviews with Delivery, Sales, Engagement, Finance, and People & Culture leaders

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Develop scenario analyses that surface future capacity gaps, over-allocation, bench risk, contractor needs, and cross-team deployment opportunities

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Translate forecast demand into actionable hiring, contractor, mobility, and capability-development recommendations, and improve staffing speed through transparent prioritization and escalation

Financial & Commercial Operations

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Partner with Finance and Delivery leadership to maintain a reconciled operational view of services revenue, utilization, backlog health, project direct margin, and r