Digital Employee Experience Engineer (DEX)
Leidos ' Chief Information Office, reporting through the Digital sector, is seeking a Digital Employee Experience Engineer (DEX) with expertise in the Nexthink platform. The ideal candidate is a hands-on Nexthink engineer who has moved beyond platform administration into engineering, automation, and enterprise integrations . They understand how to leverage telemetry and user experience data to drive measurable business outcomes and can build scalable solutions that proactively improve the digital employee experience across a large enterprise environment.
Location: This position offers full-time remote work from any US based location.
Citizenship: US Citizenship is required.
Key Responsibilities
Nexthink Platform Engineering & Administration
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Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls.
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Ensure platform stability, scalability, performance, security, and data integrity.
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Manage platform governance, access controls, compliance requirements, and operational standards.
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Lead platform upgrades, feature adoption, and continuous improvement initiatives.
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Develop and maintain technical documentation, training materials, and operational playbooks. Consult with cross functional teams to promote the Nexthink capabilities.
Automation & Self-Healing Engineering
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Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows.
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Build proactive and reactive automations to resolve common endpoint, application, and user experience issues.
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Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues.
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Create reusable automation frameworks and engineering standards to accelerate remediation development.
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Identify opportunities to reduce manual support effort and improve operational efficiency through automation.
Integrations & Platform Engineering
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Design and implement integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk and other endpoint management, monitoring, and ITSM solutions.
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Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange.
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Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows.
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Ensure integrations align with enterprise architecture, security standards, and governance requirements.
Analytics, Reporting & Experience Insights
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Develop dashboards, investigations, and reporting solutions that provide visibility into device health, application performance, collaboration experience, network quality, and employee sentiment.
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Utilize Nexthink Query Language (NQL) and platform analytics to identify trends, root causes, and automation opportunities.
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Deliver operational and executive-level reporting that demonstrates DEX program effectiveness and business value.
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Translate telemetry and user experience data into actionable recommendations for IT and business stakeholders.
Employee Engagement & Digital Adoption
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Design and manage Nexthink Campaigns to gather employee feedback, measure sentiment, and drive digital adoption.
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Support organizational change initiatives through targeted communications and guided remediation workflows.
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Partner with support and engineering teams to improve employee technology experiences and adoption of enterprise tools.
C onti nuous Improvement & DEX Strategy
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Identify recurring issues, high-volume incidents, and experience gaps suitable for automation or remediation leveraging data from Nexthink, ServiceNow, Moveworks and feedback from end users and support teams.
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Partner with End User Computing, Infrastructure, Security, Se