Corporate Vice President - Open DEX Software Engineer (Remote, any state, US)

Location Designation: Hybrid - 3 days per quarter
Technology, Data, AI and Ventures:

Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.

Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era - all backed by the stability and purpose of a mutual company built to last.
Business Unit

Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.

Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era — all backed by the stability and purpose of a mutual company built to last.
Role Overview

This role supports the development and ongoing operation of the Open DEX platform, including building and maintaining internal tooling, enterprise API integrations, and AI-assisted automation across the firm’s cloud, endpoint management, and service-management environment.

The role owns delivery end-to-end, from design and implementation through testing, debugging, performance tuning, and production incident support. The engineer will also establish reusable patterns, standards, and tooling that can be adopted by other engineering teams across the organization.
What You'll Do

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Develop and operate the Open DEX platform: Design, build, test, debug, optimize, and support production applications, services, and internal tools using Python, Bash, PowerShell, APIs, container technologies, cloud services, and modern software engineering practices. Diagnose live production incidents across application, database, network, and platform layers and implement durable solutions that address root causes.

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Build enterprise integrations and automation: Develop, maintain, and troubleshoot REST API integrations across Microsoft 365, Azure AD / Entra ID, Microsoft Intune, Active Directory, ServiceNow, PagerDuty, Rundeck, and other business applications. Build automated operational and incident workflows while addressing authentication, authorization, token handling, pagination, retries, error handling, rate limiting, credential synchronization, network restrictions, and identity or role configuration issues.

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Advance AI-assisted engineering: Use modern AI-assisted development tools and LLMs to accelerate development, debugging, documentation, code review, and automation. Build agentic AI applications and LLM tooling, including tool interfaces and integrations using Model Context Protocol (MCP) or comparable frameworks, while applying appropriate controls for prompt injection, destructive operations, credential access, least privilege, and per-user audit logging.

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Build secure, scalable engineering foundations: Deliver containerized applications using Docker, Kubernetes, and Helm and develop CI/CD and infrastructure-as-code capabilities using technologies such as GitHub Actions, Terraform, Ansible, GitOps, and Argo CD. Support AWS services including EKS, IAM/IRSA, VPC, S3, Secrets Manager, RDS PostgreSQL, Route 53, and KMS, along with observability and