Deal Desk Analyst

😎 Our Culture Quantum Metric 's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the Role As a Deal Desk Analyst, you will be a key member of the Legal team, partnering closely with Sales, Customer Success, Finance, and Legal to support the commercial deal process. You will be responsible for pricing and quoting support, deal structuring, drafting Order Forms, managing Quantum's response to customer redlines, and ensuring opportunities are accurately closed in Salesforce (SFDC). Success in this role requires strong analytical skills, exceptional attention to detail, and the ability to collaborate effectively across cross-functional teams in a fast-paced environment. 🔧 Responsibilities - Develop a deep understanding of Quantum's product packaging, pricing models, and commercial policies to provide deal structuring and quoting support to Sales and Customer Success - Draft, review, and manage standard and complex, non-standard Order Forms, serving as the primary Deal Desk contact for Sales, Legal, Finance, and Customer Success throughout the deal cycle - Review customer redlines to Order Forms, identify potential impacts to deal structure, revenue recognition, and business policies, and guide internal stakeholders on appropriate responses and required approvals - Partner with Sales, Customer Success, Finance, and Legal to structure creative, customer-focused solutions that align with Quantum's commercial and operational policies - Support opportunity management in Salesforce (SFDC), ensuring opportunities are accurate, complete, and closed in a timely manner - Proactively identify process improvements and drive initiatives that simplify, standardize, and scale the deal lifecycle - Collaborate cross-functionally to ensure accurate guidance, clear communication, and a consistent customer experience throughout the quoting and contracting process - Contribute to Deal Desk scalability through special projects, including automation initiatives, playbook development for non-standard deal structures, dashboards, sales analytics, and performance reporting 💡 Requirements - Must be located in Eastern or Central Time Zone - 2+ years of experience in Deal Desk or a similar commercial operations role, including experience structuring and quoting complex SaaS transactions - Experience with Salesforce (SFDC) and a CPQ platform (DealHub preferred) - Familiarity with MSAs, Order Forms, and customer contract redlines, including the ability to identify commercial issues, propose acceptable alternatives, and coordinate responses with Legal and cross-functional stakeholders - Ability to understand business objectives and translate them into practical, scala