Data Scientist – CAHPS Analytic

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first.We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
Alignment Health care is a data and technology driven healthcare company focused on partnering with health systems, health plans, and provider groups to provide care delivery that is preventive, convenient, coordinated, and that results in improved clinical outcomes for seniors.

We are seeking a mission-driven Data Scientist to join our growing Stars team, with a primary focus on CAHPS (Consumer Assessment of Healthcare Providers and Systems) — the member experience survey component of our Star Ratings strategy. This role is responsible for modeling member survey response and satisfaction behavior, identifying the operational and service drivers behind CAHPS measure performance, and translating those insights into targeted interventions that move specific Star Rating cut points.

This is a unique opportunity to work at the intersection of healthcare, member experience, and survey methodology — directly shaping the strategy behind one of the most influential and least understood components of the Star Ratings program. Job Duties/Responsibilities

- Collaborate with Stars, member experience, and operations leaders to understand CAHPS performance drivers and translate them into analytical solutions.

- Segment members by likelihood to respond to the CAHPS survey and by predicted satisfaction, to prioritize outreach and intervention.

- Build and fine-tune models predicting member-level risk of low CAHPS domain scores, including Getting Needed Care, Getting Appointments and Care Quickly, Customer Service, Care Coordination, Rating of Health Care Quality, and Rating of Health Plan.

- Analyze item-level CAHPS survey data, not just composite or domain scores, to isolate which specific survey questions are driving measure performance.

- Build pipelines that track CAHPS survey administration cycles — sampling, fielding, and response rates — and validate case-mix adjustment logic against CMS/NCQA methodology.

- Model statistical significance and year-over-year variance to distinguish genuine performance shifts from survey noise or sampling error.

- Coordinate with CAHPS survey vendors on sampling methodology, fielding timelines, and case-mix adjustment specifications.

- Collaborate with engineering teams to version, test, and deploy models using Git, CI/CD pipelines, and virtual machine (VM) environments.

- Partner with member experience, call center, provider network, Compliance, and Legal teams to ensure CAHPS-related data outputs and interventions align with CMS guidance.

- Build dashboards tracking measure-level CAHPS performance against Star Rating cut points and prior-year trend for each domain.

- Help standardize definitions, documentation logic, and reporting workflows to scale CAHPS analytics enterprise-wide

Supervisory responsibilities:
N/A
Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Minimum Experience: - 2+ years of relevant experience in predictive modeling and analysis, with demonstrated application to survey-based or member experience data.

- Education/Licensure: - Required: PhD