CX Associate - German (Voice)

As a CX Associate , you are the heartbeat of a customer-centric mission. You will work alongside a high-performing team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.

This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities.
Key Responsibilities

You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.

- Answering client's inquiries through phone, email and chat

- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.

- Tracking Shipments and backend shipping inquiries

- General Research

- Updating addresses and client information

Skills, Knowledge and Expertise

Hard / Technical Skills

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Language: Must be fluent in German and English and can convey key conversational points concisely.

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Shift Timing :Availability to work weekends or having split-offs

Soft Skills

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Complexity : Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.

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Mindset: Can calmly handle uncertainty and rapidly changing situations.

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Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.

Benefits

- 100% work-from-home setup

- Hands-on support

- Training opportunities

Originally posted on Himalayas