Customer Support Representative I

Compensation:
$24.00

The goal of the Customer Support Representative I is to assist with client requests, direct clients to the proper department as needed, retrieve and document verbal or written authorizations, and attach incoming documents to corresponding cases. The Customer Support Representative I is still growing within the role and requires some supervision.
DUTIES AND RESPONSIBILITIES:

- Provide support to clients in a timely and professional manner. 

- Retrieve inbound requests through a minimum of one channel, respond to the client's needs, or direct them to the appropriate party.

- Document client interaction within Ambry systems completely and thoroughly. Maintain follow-up work lists as assigned 

- Review, identify, and process documents appropriately.

- Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.

- Document client interaction within Ambry systems completely and thoroughly.

Demonstrates two or more of the following skills and abilities:

- Organize and attach documents to its corresponding case. 

- Real-time direct client communication. 

- Inter-departmental communication and coordination.

- Preliminary billing and insurance knowledge.

- Communicate intermediate knowledge of Ambry products and systems to internal

EDUCATION AND KNOWLEDGE:

- Possesses a high school diploma or higher (Bachelor's degree preferred, but not required)

- Previous experience in health care or clinical laboratory preferred

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Equal Opportunity Employer

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Originally posted on Himalayas