Customer Success Program Manager (Remote - LATAM & EU)

About the Role

We’re looking for an experienced operations professional to manage cross-functional programs and workflows that support our customers from onboarding through ongoing success.

This is a hands-on role for someone with substantial experience directly managing or leading business operations and coordinating complex work across teams. You’ll bring structure to competing priorities, improve processes, resolve operational issues, and keep people and commitments moving toward clear outcomes.

Despite the title, this is not a traditional Customer Success Manager role or a strategy-only program management position. We’re looking for someone who has personally owned operational execution and is comfortable staying close to the details.

What You'll Do
- Manage customer-related programs and operational workflows from onboarding through ongoing support and retention.
- Coordinate cross-functional work involving Sales, Accounting, Software, integrations, licensing, and other internal stakeholders.
- Keep priorities, dependencies, blockers, owners, and next steps clear across multiple initiatives.
- Take operational issues from initial identification through resolution, ensuring nothing gets lost between teams.
- Build, document, and improve processes that make customer and internal operations more effective.
- Identify gaps and recurring problems and coordinate the appropriate people to address them.
- Use customer feedback and operational information to identify opportunities for improvement.
- Provide clear updates on progress, risks, outstanding items, and results.