Customer Success Partner

👋 Welcome to Hi Rasmus !
At Hi Rasmus , people are at the heart of everything we do. Whether you're just joining us or have been part of our journey, we’re excited to have you on board!
We’re on a mission to make evidence-based autism care accessible to families everywhere. 🌍 Families shouldn’t have to uproot their lives to access support—that’s why we break down barriers while keeping the human touch at the center of our work. Our goal? To positively impact the lives of 1 million children with autism.
Rooted in a culture that values trust, collaboration, and balance, we foster a workplace where everyone feels valued and empowered.
🎯 Our Core Values

- Innovation 🧠 – We embrace creativity and seek better solutions.

- Integrity ⚖️ – Honesty and trust guide everything we do.

- Collaboration 🤝 – Together, we achieve more.

- Growth 🌱 – We’re committed to personal and professional development.

- Empathy ❤️ – We prioritize understanding and human connection.

🚀 What It’s Like to Work Here
At Hi Rasmus , we trust our team to do great work, their way. Flexibility, autonomy, and balance are key—we know that when life and work fit together, everyone thrives. 🏡✨
- Flat structure, open doors – Every voice matters. Collaboration and shared decision-making drive us forward.

- Balance is a priority – Recharge, make time for what matters, and do your best work in a way that works for you.

- Real impact, real growth – Be part of a team making a difference for families worldwide, while growing your skills along the way.

Join us in shaping a future where exceptional autism care is within reach for all. 💡💙
📢 About the Role
📍 Location: Fully remote - US
💼 Department: Customer Success
⏳ Job Type: Full time
💰 Compensation: Range of $65,000 to $72,000 annually
🕜 Working Hours: Flexible within North American time zones

🧑‍💻 About You

You're someone who manages relationships proactively - you don't wait for customers to reach out. You're organized enough to juggle a large book of accounts, comfortable having honest conversations when things aren't working, and naturally curious about whether customers are getting real value. You love digging into tools, spotting opportunities for deeper engagement, and turning insights into action. Whether it’s training a new team, reconnecting with longtime users, or fine-tuning a resource, you bring energy, empathy, and clarity to every interaction.

You care deeply about meaningful work and are excited to support families, clinicians, and teams in delivering high-quality, evidence-based care. You believe technology should empower people and you’re ready to help our users get the most out of every feature. 📌What You’ll Do

- Proactively manage a caseload of customers across different size organizations

- Support the long term success of customers on the platform, including the expansion of clients on the platform and the adoption of new features

- Meet with customers for re-engagement, additional training and support, and new feature adoption as needed.

- Help create and maintain resources for ongoing customer growth and engagement

- Support with training and resources internally and externally on best practices, commonly under-utilized features, new features, etc.

- Lead churn conversations: diagnose the issue, attempt retention, and guide offboarding when needed

- Identify and surface expansion opportunities (add-on products) naturally through ongoing customer relationships

- Collaborate with the Customer Support department on addressing underlying training issues tied to tickets and provide platform utilization trainings. Help answer escalated “clinical support needed” tickets only as needed

- Support in ongoing training for large and enterprise customers

- Work with the CS Director and team on additional projects as needed to further the CS team’s goals and objectives

🎯What You Bring

- Proven experience in the ABA field

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Hi Rasmus experience is a plus but not required