Customer Success Manager, Thrive For Support Teams

Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies.

Thrive for Support Teams (TST) is a dedicated area of our business focused on frontline support organizations, primarily contact centers and the teams that support them inside large enterprises. We’ve built purpose-built software for these users, designed around how they actually work and what wellbeing looks like in a high-volume, high-pressure environment.

We are hiring a Customer Success Manager to own a portfolio of named TST accounts end to end. You will be the clients primary partner from launch through renewal: running implementation and integration, reporting on progress, leading business reviews, and growing the relationship over time.

TST has clear process and structure already in place, and we are actively building on it. You will inherit a working foundation, not a blank page, and we are looking for someone detail oriented enough to keep things moving day to day while making the process sharper as they go. This role is a strong fit for someone who likes owning the full arc of a client relationship, is comfortable learning a technical product quickly, and wants clear ownership of their book of business.

Who You Are

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You are an end-to-end relationship owner. You enjoy managing the full arc of the client journey and take responsibility for delivering a consistently strong experience from implementation through renewal and expansion.

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You are a structured, detail-oriented operator. You keep multiple workstreams moving, make commitments and dependencies visible, and follow through reliably—without losing sight of the broader client strategy.

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You communicate with clarity and confidence. You translate technical details and data into straightforward business language, adapt your message to different audiences, and can lead an executive business review with credibility.

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You are proactive and resourceful. You are comfortable navigating ambiguity, finding answers, making sound decisions with incomplete information, and driving issues through resolution.

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You are both process-minded and improvement-oriented. You value established processes and documentation while continually looking for ways to make the work more efficient, scalable, and effective.

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You are a strong cross-functional partner. You build productive relationships across Product, Engineering, Data, Sales, Legal, and Security and know how to move work forward through influence.

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You are comfortable with data. You can interpret engagement and outcomes data, identify meaningful trends, and turn insights into clear recommendations and compelling client stories.

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You are commercially minded. You understand how strong program delivery translates into retention and growth, and you are comfortable building the value case and leading renewal, pricing, and contract conversations.

How You'll Contribute:

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Own a portfolio of client relationships. Serve as the day-to-day point of contact for assigned accounts, build trusted relationships with key stakeholders and decision-makers, and maintain accountability for the overall health of each partnership.

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Lead implementation and integration. Manage new client launches and technical integration work from start to finish, coordinating across Product, Engineering, and Data to keep timelines, dependencies, and go-live commitments on track.

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Drive program execution. Manage ongoing client workstreams, maintain clear action plans, and iden