Technical Customer Success Manager — AI Agents

WA Technical Customer Success Manager — AI Agents
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Wing Assistant provides dedicated virtual assistants to small businesses and startups, integrating AI and human expertise to streamline workflows and enhance productivity.
Wing Assistant
Employee count: 1001-5000
Philippines only

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About the Role
The Technical Customer Success Manager for AI Agents is a vital client-facing role focused on ensuring the success of our B2B SaaS customers. In this position, you will take ownership of post-sales processes, working closely with clients to configure our software, troubleshoot any issues, and implement AI agents and workflows. This role is not engineering-focused; rather, it requires a technical background to understand and manage integrations and determine when engineering support is necessary.
You will thrive in a fast-paced environment where quick responses to customer needs are essential. Your proactive approach and technical curiosity will empower you to build strong relationships with our clients, ensuring they achieve their desired outcomes with our solutions.

The ideal candidate will possess a deep understanding of customer success principles and a passion for technology.
Responsibilities
- Manage post-sales processes for B2B SaaS customers, ensuring successful implementation and ongoing support.
- Configure software solutions based on customer requirements, ensuring optimal setup for AI agents and workflows.
- Troubleshoot technical issues and provide timely resolutions to customer inquiries and challenges.
- Collaborate with clients to develop effective AI prompts and integrations that meet their business needs.
- Maintain ownership of customer issues and open items, providing updates and follow-through on resolutions.
- Identify when engineering support is necessary and communicate effectively with the integration engineering team.
- Foster strong relationships with customers to build confidence in our solutions and support offerings.

- Document customer interactions and solutions to enhance knowledge sharing within the team.
- Provide training and guidance to customers on using our software effectively.
- Work within US business hours to ensure availability for customer support.

Requirements
- Proven experience in a customer success management role, particularly within a B2B SaaS environment.
- Technical aptitude to configure software, troubleshoot issues, and understand integrations and AI workflows.
- Strong problem-solving skills and ability to work effectively under pressure in a fast-paced environment.
- Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
- Demonstrated ownership mentality, with a proactive approach to customer service and issue resolution.
- Comfort with technical tools and platforms related to AI agents and integrations.
- Ability to work collaboratively with cross-functional teams, including engineering when necessary.
- Strong organizational skills and attention to detail to manage multiple customer accounts and issues simultaneously.

Nice to Have
- Experience with AI technologies and their application in customer service or operations.
- Familiarity with API integrations and software development processes.
- Previous experience in a technical support or implementation role.
- Knowledge of customer success metrics and best practices.
- Experience using customer relationship management (CRM) tools and customer success software.

Benefits
- Opportunity to work in a rapidly growing company at the forefront of AI technology.
- Collaborative and innovative work environment that encourages professional growth.
- Access to ongoing training and development to enhance your skills and knowledge.
- Remote work opportunities that allow for a flexible work environment.
- Comprehensive benefits package including health, dental, and retirement plans.
- Supportive team culture that values ownership, speed, and proactive engagement.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all walks of life and strive to create equal opportunities for everyone. Thank you for considering a career with us!

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About the job
Apply before
Nov 17, 2026
Posted on
Sep 18, 2026
Job type
Full Time
Experience level
Manager

Experience

3 years minimum

Location requirements
Suggest an edit

Philippines

Hiring timezones
Show UTC offsets

Philippines +/- 0 hours

Job categories
Technical Customer Success Manager Customer Success Management B2B SaaS Customer Success AI Customer Success Technical Account Manager Technical Success Manager AI Automation Customer Success Lead Technical Customer Success Engineer Customer Success AI Architect AI Success Manager Senior Technical Success Manager Customer Success Technical Advisor Customer Success Manager

Skills
B2B SaaS AI Agents AI Workflows Software Configuration API Integration Technical Troubleshooting Customer Success Management Customer Relationship Management Customer Success Software Technical Support Implementation Cross Functional Team Management Technical Documentation Integration Engineering Troubleshooting CRM AI Technologies Software Development Processes Customer Success Metrics Training Documentation

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About Wing Assistant

Learn more about Wing Assistant and their company culture.

View company profile

Wing Assistant is an innovative virtual assistant service that connects small businesses, startups, and executives with top-tier remote talent. Founded in 2020 and headquartered in Berkeley, California, Wing has quickly established itself as a leader in the virtual assistant landscape by offering a unique blend of human expertise and AI-driven support. The company provides dedicated assistants who are tailored to the specific needs of its clients, enabling them to offload recurring tasks, manage complex projects, and optimize their workflows.

Unlike traditional hiring, Wing's platform allows clients to scale their support needs dynamically—whether they require part-time help or full-time assistance. With pricing structures that reflect their commitment to affordability, clients can secure the services of a talented virtual assistant for as little as $599 per month. Each assistant is rigorously vetted to ensure they possess the necessary skills and competencies, making them capable of handling a wide range of tasks from administrative support to specialized services in areas like marketing, e-commerce, and customer service. Wing's Customer Success Managers ensure quality and compatibility, fostering long-term relationships between assistants and clients to continually refine and enhance service delivery.

Apply now
Job expired?

Please let Wing Assistant know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Nov 17, 2026
Posted on
Sep 18, 2026
Job type
Full Time
Experience level
Manager

Experience

3 years minimum

Location requirements
Suggest an edit

Philippines

Hiring timezones
Show UTC offsets

Philippines +/- 0 hours

Job categories
Technical Customer Success Manager Customer Success Management B2B SaaS Customer Success AI Customer Success Technical Account Manager Technical Success Manager AI Automation Customer Success Lead Technical Customer Success Engineer Customer Success AI Architect AI Success Manager Senior Technical Success Manager Customer Success Technical Advisor Customer Success Manager

Skills
B2B SaaS AI Agents AI Workflows Software Configuration API Integration Technical Troubleshooting Customer Success Management Customer Relationship Management Customer Success Software Technical Support Implementation Cross Functional Team Management Technical Documentation Integration Engineering Troubleshooting CRM AI Technologies Software Development Processes Customer Success Metrics Training Documentation

Browse similar jobs
Remote Manager Technical-Customer-Success-Manager Jobs Remote Full Time Technical-Customer-Success-Manager Jobs Remote Manager Technical-Customer-Success-Manager Jobs in Philippines Remote Full Time Jobs in Philippines Remote Technical-Customer-Success-Manager Jobs in Philippines

Claim this profile WA Wing Assistant

Company size

1001-5000 employees

Founded in

2020

Chief executive officer

Karan Kanwar

Markets
Virtual Assistant Services Remote Work Solutions Small Business Support Administrative Support E commerce Support Customer Service Solutions Marketing Support Workforce Management AI Driven Service

Employees live in
United States

View company profile

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