Customer Success Manager (CSM)✦ anywhere

At NestifyTech Solutions, We’re looking for a proactive and empathetic Customer Success Manager to drive customer retention, satisfaction, and growth. The ideal candidate will act as a trusted advisor, ensuring customers achieve maximum value from our product or service.
Responsibilities:

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Own and manage customer relationships post-sale through renewal.

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Onboard new clients and ensure successful adoption.

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Monitor customer health and usage metrics; proactively address issues.

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Identify upsell/cross-sell opportunities and collaborate with Sales.

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Act as the voice of the customer to internal teams.

Required Qualifications:

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5+ years of experience in Customer Success, Account Management, or similar.

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Strong communication and relationship-building skills.

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Familiarity with CRM and customer success tools (e.g., HubSpot, Gainsight, Zendesk).

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Experience in SaaS, B2B, or tech environments preferred.

Originally posted on Himalayas