Customer Success Manager

Role Summary

The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts, driving adoption of the WellHive platform and ensuring customers realize the full value of their partnership with WellHive . The CSM serves as the primary point of contact for customers, building trusted relationships with site leadership and end users while translating platform capabilities into measurable outcomes.
Key Responsibilities

- Manage a portfolio of customer accounts, owning adoption outcomes and customer health across each one

- Build and maintain relationships with key stakeholders including site leadership, program leads, and day-to-day end users

- Drive platform adoption by working with end users to integrate WellHive into their daily workflows

- Monitor account health, identify risks early, and lead intervention efforts when issues arise

- Partner with internal teams to address customer needs and surface insights from the field

- Communicate progress and trajectory to customers and internal stakeholders through structured reporting

- Serve as a platform expert for customers, helping them get the most value from WellHive

Qualifications
Required:

- 3-5 years in Customer Success, Account Management, or a comparable customer-facing role at a software or technology company

- Track record of driving measurable customer outcomes

- Strong relationship-building and stakeholder management skills

- Comfort working with data and translating it into customer-facing insights

- Excellent written and verbal communication skills

- Ability to work in complex, multi-stakeholder environments

Preferred:

- Experience with the Department of Veterans Affairs, VA Community Care, or other federal healthcare programs

- Background in healthcare scheduling, referral coordination, or community care

- Experience driving adoption of a software platform with multiple user types

- Experience utilizing different software applications or CRMs to manage and monitor customer interactions

Originally posted on Himalayas