Customer Service Representative - Cardiac Devices

WE Customer Service Representative - Cardiac Devices
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WearLinq is a health technology company that develops the eWave, a 6-lead wireless ECG monitor designed for continuous, high-fidelity cardiac monitoring.
WearLinq
Employee count: 11-50
United States only

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Customer Service Representative

Wearlinq is reimagining ambulatory cardiac monitoring with the first FDA-cleared, real-time, six-lead EKG designed to be easier for patients, clinicians, and health systems alike. We sit at the intersection of clinical cardiology, hardware, software, and data, building products that turn complex cardiac signals into clear, actionable insights.
Position Summary

The Customer Service Representative (CSR) serves as the primary point of contact for patients, clinics, and healthcare partners receiving ambulatory cardiac monitoring services. This remote role is responsible for providing timely, compassionate, and professional support via phone and email, assisting with device setup and troubleshooting, and ensuring a positive patient and provider experience throughout the monitoring process.

The ideal candidate is patient-focused, detail-oriented, and comfortable supporting individuals in a healthcare environment where accuracy, empathy, and compliance are critical.
Key Responsibilities
Patient Support & Device Assistance
- Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices (e.g., Holter, Extended Holter, Cardiac Event Monitor, Mobile Cardiac Telemetry).
- Guide patients through device placement, activation, connectivity troubleshooting, and general usage questions.
- Support ship-to-home patients with hookup assistance and monitoring initiation according to established outreach protocols.
- Respond to patient concerns with empathy and professionalism, ensuring patient comfort and understanding.

Clinic and Provider Customer Service
- Serve as a point of contact for ordering clinics, physician offices, and healthcare staff regarding device orders, patient status, and service-related questions.
- Provide timely updates and follow-up communication to clinical partners as needed.
- Escalate urgent or complex concerns to supervisors, clinical teams, or quality leadership per internal escalation procedures.

Documentation & Compliance
- Accurately document all patient and customer interactions in CRM and/or patient management systems.
- Maintain compliance with HIPAA, privacy standards, and internal quality requirements.
- Identify and report any potential patient safety concerns or adverse events according to company policy.

Operational Support
- Assist with coordination of device logistics, replacements, and shipment tracking when necessary.
- Support cross-functional communication with clinical operations, sales, and technical teams to ensure resolution of patient issues.
- Contribute to continuous improvement by identifying recurring patient challenges or service trends.

Required Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 1+ years of customer service experience in a healthcare, medical device, or patient-support environment preferred.
- Comfort working with patients over the phone, including individuals who may be anxious or frustrated.
- Strong verbal and written communication skills.
- Proficiency with computer systems, EMR/CRM platforms, and Microsoft Office or Google Workspace tools.
- Ability to work independently in a fully remote environment while meeting performance expectations.

Preferred Qualifications
- Experience in ambulatory cardiac monitoring, cardiology services, or IDTF operations.
- Familiarity with cardiac monitoring devices such as Holter monitors, event monitors, or telemetry systems.
- Prior experience supporting remote patient populations or medical device troubleshooting.
- Knowledge of basic cardiac rhythm terminology (AFib, PVCs, SVT) is a plus.

Work Environment & Schedule
- Fully remote position with required availability during assigned business hours.
- Frequent phone-based interaction with patients and clinical customers.
- May require participation in rotating coverage schedules depending on operational needs.

Salary: $22 – $24 / hour

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About the job
Apply before
Nov 07, 2026
Posted on
Sep 08, 2026
Job type
Full Time
Experience level
Entry-level Mid-level

Experience

No experience required

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Customer Service Healthcare Customer Service Medical Device Support Patient Support Specialist Cardiac Device Specialist Medical Customer Service Representative Medical Device Support Specialist Healthcare Customer Service Representative Medical Devices Customer Support

Skills
CRM EMR Microsoft Office Google Workspace HIPAA Healthcare Management Systems Cardiac Event Monitor Holter Monitors Event Monitors Patient Communication Troubleshooting Phone Support Documentation Customer Service Healthcare Medical Devices Medical Monitoring Telemetry

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About WearLinq

Learn more about WearLinq and their company culture.

View company profile

Our customers face the critical challenge of detecting and managing heart rhythm disorders, which is why we developed the eWave, the world's first 6-lead wireless cardiac monitor. Traditional monitoring solutions often rely on single-lead patches that can miss complex arrhythmias or require bulky, wired devices that disrupt patients' daily lives. We recognized that cardiologists need high-fidelity, multi-dimensional data to make accurate diagnoses, while patients deserve a comfortable, unobtrusive experience.

To solve this, we created a vertically integrated ecosystem that combines our FDA-cleared eWave device with a user-friendly mobile app and a cloud-based AI platform. Our solution allows for continuous, long-term monitoring with a device that is remarkably light, discreet, and capable of running for five days on a single charge. By providing near real-time data analysis and delivering reports in under 48 hours, we empower healthcare providers to make faster, more informed clinical decisions. Our mission is to elevate the standard of cardiac care by ensuring that every heartbeat is captured with clarity and precision, ultimately improving patient outcomes and saving lives.

Tech stack

Learn about the tools and technologies that WearLinq uses to build, market, and sell its products.

View tech stack

.NET

Python

PHP

Go

C

MongoDB

React

Prometheus

WearLinq employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at WearLinq.

View benefits
Paid vacation

Paid vacation time.

401k

401k retirement plan.

Competitive startup compensation

Competitive salary plus potential equity.

Remote work option

Fully remote and flexible work environment options.

View WearLinq 's employee benefits

Apply now
Job expired?

Please let WearLinq know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Nov 07, 2026
Posted on
Sep 08, 2026
Job type
Full Time
Experience level
Entry-level Mid-level

Experience

No experience required

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Customer Service Healthcare Customer Service Medical Device Support Patient Support Specialist Cardiac Device Specialist Medical Customer Service Representative Medical Device Support Specialist Healthcare Customer Service Representative Medical Devices Customer Support

Skills
CRM EMR Microsoft Office Google Workspace HIPAA Healthcare Management Systems Cardiac Event Monitor Holter Monitors Event Monitors Patient Communication Troubleshooting Phone Support Documentation Customer Service Healthcare Medical Devices Medical Monitoring Telemetry

Browse similar jobs
Remote Entry-level Customer-Service Jobs Remote Full Time Customer-Service Jobs Remote Entry-level Customer-Service Jobs in United States Remote Full Time Jobs in United States Remote Customer-Service Jobs in United States

Claim this profile WE WearLinq

Company size

11-50 employees

Founded in

2019

Chief executive officer

Konrad Morzkowski

Markets
Medical Devices Digital Health Cardiology Remote Patient Monitoring Wearable Technology Healthcare Technology Cloud Computing Health Diagnostics AI Mobile Health

Employees live in
United States

View company profile

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