Customer Service Representative

WHAT YOU'LL OWN

- Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care

- Resolve customer concerns efficiently while maintaining a high standard of service quality

- Accurately document all interactions, updates, and resolutions in the system in real time

- Coordinate with internal operations teams to ensure seamless case handling and follow-through

- Identify recurring issues and escalate patterns to supervisors proactively

- Meet and consistently maintain daily and weekly performance targets

- Support the operations team during high-volume periods with flexibility and a solutions-first mindset

- Uphold company policies, compliance standards, and quality guidelines in every interaction

WHOYOU ARE

- 3+ years of experience in a customer service or call center environment (Required)

- Operations-oriented — you understand that consistency, accuracy, and process matter

- A clear, professional communicator — written and verbal, every single time

- Detail-driven and thorough when documenting cases and following through on commitments

- Calm under pressure and able to manage high call volumes without compromising quality

- A reliable, accountable teammate who shows up consistently and takes ownership of their work

- Tech-savvy and comfortable navigating multiple systems and tools simultaneously

- Flexible with shifting schedules and fully dependable in a remote work setup

WHATWE OFFER

- Full-time remote work with a complete WFH support program

- Maxicare HMO + PhilHealth coverage

- SIL, PTO, and a special birthday leave

- Paid vacation leave

- Zero-interest employee loan program

- Performance bonuses and merit-based recognition

- Monthly Gen Pow-Wows and team engagement events with prizes

- Arvios Leadership Development Academy and workshop programs

- Monthly 1-on-1 touchbase calls with your HR partner

HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

- Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.

- For Windows users: Windows 11 OS is required

- Noise-Cancelling Headset

- Dual Monitor is mandatory

- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Originally posted on Himalayas