Customer Service Executive - Fresher (WFH)

About the job:
As a customer support executive, you will be responsible for providing professional, accurate, and timely support to our customers through live chat and email channels. Your primary goal is to ensure customer satisfaction, resolve issues efficiently, and uphold the company's brand voice and tone.

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via live chat and email.

2. Troubleshoot product or service issues and guide customers to resolutions.

3. Maintain detailed and accurate records of customer interactions using internal tools.

4. Collaborate with internal teams (Tech, Sales, Logistics, etc.) to resolve escalated issues.

5. Ensure all customer queries are resolved within SLA timelines.

6. Identify trends in customer feedback and communicate insights to the relevant departments.

7. Stay up-to-date with product knowledge, policy changes, and system updates.

Who can apply:

Only those candidates can apply who:

Salary:
₹ 3,00,000 - 3,60,000 /year

Experience:
No experience required

Deadline:
2026-11-21 23:59:59

Skills required:
Typing, Problem Solving, English Proficiency (Spoken) and English Proficiency (Written)

About Company:
We build websites and create digital strategies that funnel new customers into your business -empowering Bakersfield businesses to grow and thrive.