Customer Service Executive - Fresher (WFH)

About the job:
As a Customer Service Executive at Mahi Digital Services, you will have the opportunity to showcase your excellent English and Hindi speaking skills, as well as your proficiency in MS Excel and Google Suite. Your primary responsibilities will include providing top-notch customer support, building strong client relationships, and ensuring customer satisfaction.

Key Responsibilities:

1. Communicate with international NRI clients via chat/text and guide them through our care and listening services.

2. Act as an empathetic listener and maintain a professional yet warm, caring, and friendly tone while following the designated brand persona.

3. Maintain daily client logs, follow-up trackers, and payment status sheets using Google Sheets or Excel.

4. Coordinate directly with the business owner for regular updates and strategy discussions.

If you are a proactive and customer-oriented individual with a passion for delivering exceptional service, we want you to join our team at Mahi digital solutions!

Who can apply:

Only those candidates can apply who:

Salary:
₹ 2,44,000 - 3,40,000 /year

Experience:
No experience required

Deadline:
2026-11-07 23:59:59

Skills required:
MS-Excel, Client Relationship, English Proficiency (Spoken), Hindi Proficiency (Spoken), Google Suite (G Suite) and Customer Support

Other Requirements:
- 1. Female candidates only (due to brand persona and interface requirements).
- 2. Excellent communication skills in Hindi and English.
- 3. Must have a personal laptop/PC and a high-speed, stable internet connection.
- 4. Willingness to work with standard remote monitoring and time-tracking software (Hubstaff) during shift hours.
- 5. High school graduates, college students, and freshers can apply.

About Company:
Mahi digital solutions is a registered digital media and emotional wellness agency. We provide customized cross-border consultancy, lifestyle management, and emotional support services to international NRI clients based in the U.S., U.K., and Canada. We specialize in building professional digital interactions, providing text-based counseling, and offering lifestyle companion services through major social media platforms and official enterprise interfaces. Our focus is to provide safe, professional, and high-quality conversational assistance to help overseas professionals manage daily work-related stress.