Customer Service Representative - Fresher (WFH)

About the job:

Job Title: Voice and Chat Process

Location: Pune

Experience: 0-2 Years

Working Days: 5 Days a Week

Weekly Off: 2 Rotational Week Off

Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

- Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions and transactions.
- Provide product, service, and process-related information to customers.
- Follow company policies, quality standards, and customer service guidelines.
- Meet individual and team performance targets.
- Coordinate with internal departments to ensure timely issue resolution.
- Build and maintain positive customer relationships.

Required Skills & Qualifications

- Graduate/Undergraduates can apply (depending on company requirements).
- Excellent verbal and written communication skills in English;
- Basic computer proficiency and familiarity with MS Office.
- Good problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment.
- Customer-centric attitude and willingness to learn.

Preferred Qualifications
- 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
- Freshers with excellent communication skills are encouraged to apply.

Working Conditions

- Location: Pune
- Shift: Rotational shifts
- Working Days: 5 days per week
- Weekly Off: 2 rotational week off

What We Offer

- Competitive salary and incentives (if applicable)
- Training and career development opportunities
- Supportive work environment
- Growth opportunities within the organization

How to apply:
- Click on the below mentioned link to register and apply for this job.

https://smrtr.io/zG5Py

Who can apply:

Only those candidates can apply who:

Salary:
Competitive salary

Experience:
No experience required

Deadline:
2035-01-01 00:00:00