Customer Service Executive

Job Roles & Responsibilities

- Welcome walk-in customers and register customers via case management system.

- Attend to inquires pertaining to financial assistance or other inquires about other government schemes.

- Handle difficult customers professionally and effectively.

- Issue queue number tickets and managing long queues.

- Collect documents received from customers and make certified copies of these documents.

Requirements

Job Requirements

- Minimum at least ITE/Diploma qualification

- Proficient with computer use(i.e. Microsoft Word and Excel).

- Prior experience in customer service and administration is preferred.

- Ability to communicate in English and be conversant in a second language.

- Good communication skills – verbal and written.

Originally posted on Himalayas