Customer Service Advisor (Polish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Service Advisor for their office in Lisbon .

Position: Customer Service Advisor

Location: Lisbon, Portugal

Work model: Remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:
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Provide customer support through inbound calls and emails

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Deliver exceptional customer service and ensure customer satisfaction

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Handle customer enquiries via phone and email

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Strive for continuous improvement in customer satisfaction

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Prepare, maintain and review purchasing files accurately

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Communicate with customers via email or chat to provide product information

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Process customer orders

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Manage account cancellations

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Address and resolve customer complaints

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Identify cross-selling opportunities where relevant .

REQUIREMENTS:
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Native-level proficiency in Polish, with excellent written communication skills

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Good command of English (minimum B2 level)

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Strong customer service skills

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Excellent communication skills

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Customer-focused approach

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Ability to handle customer enquiries professionally

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Strong attention to detail and accuracy

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Ability to manage customer complaints effectively

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Experience in cross-selling is an advantage.

BENEFITS :
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Modern office in a city center with open spaces, easy to access with public transportation

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Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace

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Full-time employment in Lisbon

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Opportunity to work with a renowned international pet supplies company

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International and multicultural working environment

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Support from colleagues with coaching and mentoring opportunities

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Health and Wellbeing initiatives

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Monthly meal allowance

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And much more!!!