Customer Service Advisor - English (Any Location, Any Location, MA)

Job description

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)
As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:

- Responding to a wide variety of customer cases via phone and email

- Listening carefully to customer requests and demonstrating understanding

- Opting for the best route (appeal process) to handle the customer case

- Remain professional and calm in all situations

- Record and document customer cases in the appropriate tool

- Demonstrate an attitude that reflects the best possible image of the company

Required profile

- Very good time flexibility to work 44 hours per week on a rotating basis;

- Have at least a baccalaureate

- Have an excellent command of business English (level C1 written and spoken)

- Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction

- Recognizes the field and values of meditation and its real benefits

Benefits and others
In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:

- Certification Training;

- A de-capped sales bonus;

- A performance bonus;

- An evolving salary;

- Subscription to the CNSS;

- A private health insurance

Like all the positions in our company, this position is open to people with reduced mobility
Time range
7:00 – 20:00
Net salary + bonus + (interesting incentive)

Originally posted on Himalayas