Customer Engagement Business Director, Neuromuscular

Band
Level 6 Job Description Summary

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 30% travel.

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.

Company will not sponsor visas for this position.

The Customer Engagement Business Director, Neuromuscular is a strategic partner to the Vice President, Head of Customer Engagement, helping translate business priorities into clear, actionable plans that drive organizational success. This role brings together strategy, execution, and cross-functional collaboration to ensure alignment across field leadership and key stakeholders. By providing Neuromuscular business insights, governance support, and operational leadership, the Customer Engagement Business Director helps navigate opportunities and risks while enabling effective decision-making. Through strong partnership and coordination, this role empowers teams to deliver meaningful impact in a fast-paced and evolving healthcare environment. Job Description

Key Responsibilities:

- Serve as a trusted strategic partner to the Vice President, Head of Customer Engagement, providing insights and recommendations that support business performance, organizational effectiveness, and execution excellence.

- Lead business planning and strategic prioritization efforts, translating objectives into clear, actionable plans that drive successful outcomes.

- Anticipate risks, dependencies, resource needs, and opportunities to support informed decision-making and accelerate execution.

- Drive alignment across field leadership and cross-functional partners, ensuring strategic priorities are effectively communicated and executed.

- Lead and continuously evolve the Customer Engagement Rhythm of Business, strengthening governance, accountability, and operational effectiveness.

- Prepare and support key leadership forums, business reviews, and performance discussions by delivering clear recommendations, insights, and decision support.

- Maintain an integrated view of Neuromuscular business priorities, enabling alignment across strategic initiatives, stakeholders, and enterprise partners.

- Leverage data, analytics, customer insights, market trends, and competitive intelligence to identify opportunities and inform business decisions.

- Lead complex cross-functional initiatives that enhance commercial effectiveness, operational efficiency, customer engagement, and patient impact.

- Champion a culture of collaboration, accountability, continuous improvement, and ethical, inclusive business practices while helping teams navigate change and deliver results.

Essential Requirements:

- Bachelor’s degree required from 4-year college or university.

- 10+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, technology, or B2B sectors, especially where strong field leadership and customer engagement are central to success.

- Proven experience in strategic planning, business operations, commercial excellence, consulting, leadership support, or a related business function.

- Demonstrated success leading complex cross-functional initiatives and driving alignment, collaboration, and results across matrixed organizations.

- Strong business acumen, strategic thinking, and problem-solving capabilities, with the ability to navigate ambiguity and make sound decisions in dynamic environments.

- Exceptional communication, influencing, and stakeholder management skills, including the ability to partner effectively with senior leaders and tr