Customer Care Consultant (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Customer Care Consultant who speaks German in Bucharest , Romania . This role provides operational and customer support to business clients, drivers, fuel stations and partners across Europe, handling account, transaction and service-related enquiries through phone and email.

Position: Customer Care Consultant

Location: hybrid/remote possible after training period on-site Bucharest, Romania (performance dependant)

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:
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Handle inbound customer requests via phone and email

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Support clients with account-related enquiries, transactions, balances and service usage

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Investigate and resolve operational and customer-related issues

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Provide accurate information and appropriate solutions within agreed service standards

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Maintain accurate customer and case documentation in internal systems

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Work with multiple internal systems and tools to manage customer requests

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Collaborate with internal departments to support effective resolution of complex cases

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Ensure professional and customer-focused communication throughout each interaction

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Work in line with SLA, quality and operational requirements.

REQUIREMENTS:
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German language proficiency at C1/C2 level + English C1 level

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Previous customer service experience is preferred

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Strong verbal and written communication skills

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Good problem-solving and analytical abilities

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Comfortable working with multiple systems and tools

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Strong organisational skills and attention to detail

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CRM experience is considered an advantage

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Ability to work effectively in a dynamic international environment

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Legal right to work in Romania

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Preferably based in Bucharest or willing to relocate.

OFFER:
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Excellent remuneration package based on experience, skills and performance

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Guidance and tools to reach your full potential

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Relocation support for international candidates (coming outside of Romania)

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Sign-on bonus for new joiners

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Rewarding performance bonus structure

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Meal allowance

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Medical Subscription

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Wellbeing programs

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And many others!