Corporate Vice President; Absence Claims (Remote, any state, US)

Location Designation: Fully Remote

Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of beingthere when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:

Reporting to the Head of Absence Claims, the Corporate Vice President (CVP), Absence Claims is an operational leader responsible for leading an assigned area within the Absence Claims organization and delivering an exceptional experience for clients and their employees.

This role requires a strong people leader with deep knowledge of Absence and disability claims, demonstrated success leading complex claims operations, and the ability to lead teams effectively through continuous change. The CVP will be accountable for the performance and results of an assigned operational area supporting Short-Term Disability (STD), federal and state leaves, company leaves, paid and unpaid leave programs, ADA administration, and related absence services.

The CVP will ensure strong operational execution while implementing established business, continuous improvement, technology, automation, and AI initiatives within their area of responsibility. The successful leader will combine strong Absence expertise with disciplined execution, data-driven decision-making, effective change leadership, and a commitment to continuously improving the client and customer experience.

What You'll Do:

Lead a High-Performing Absence Claims Team

- Lead and develop an assigned Absence Claims operational team, which may include managers and/or claims professionals responsible for STD, FMLA, statutory and company leaves, paid and unpaid leave programs, ADA, and related absence services.

- Create an environment of accountability, empowerment, collaboration, and service excellence in which team members understand expectations and how their work contributes to the client and customer experience.

- Provide ongoing coaching, feedback, and development to direct reports to strengthen performance, capabilities, and engagement.

- Establish clear priorities and expectations, adapting plans and resources as needed to address changing operational demands, client needs, and business priorities.

Deliver Operational Excellence

- Own operational performance and client and customer experience for an assigned area or book of business, ensuring results meet or exceed service, quality, productivity, and experience expectations.

- Use data, operational dashboards, customer insights, and leading indicators to identify trends, anticipate challenges, and take timely action to improve performance.

- Establish and reinforce operating disciplines that enable consistent execution while effectively responding to changing volumes, priorities, regulations, and client needs.

- Take ownership of significant operational or customer issues, partnering with appropriate stakeholders to identify root causes, implement timely solutions, and prevent recurrence.

- Actively engage with clients when needed, bringing strong Absence expertise, operational insight, and a solutions-oriented approach to complex issues.

- Make sound operational decisions and adapt established plans and priorities to address business challenges while maintaining service and quality commitments.

Drive Continuous Improvement

- Champion a continuous improvement mindset within the assigned operational area, identifying opportunities to simplify work, reduce friction, improve quality, and strengthen client and customer outcomes.

- Apply continuous improvement principles and structured problem-