Connectivity Specialist, Service Delivery

The Role:

11:11 Systems is seeking a Connectivity Service Delivery Specialist to own and drive the end-to-end delivery of telecommunications services for our customers. This role is responsible for ensuring a smooth onboarding and implementation experience for connectivity services, including Dedicated Internet Access (DIA), Ethernet Private Line (EPL), Internet services, Network Interface Devices (NIDs), Public Cloud Direct-Connects, Wireless LTE, and dark fiber. This is a full-time remote role, based in the United States, reporting to the Connectivity Manager, Service Delivery.

Responsibilities

- Coordinate and manage the delivery of telecommunications services and circuits, including Dedicated Internet Access (DIA), Ethernet Private Line (EPL), Internet services, Network Interface Devices (NIDs), Public Cloud Direct-Connects, Wireless LTE, and dark fiber to customer locations.

- Own the end-to-end circuit delivery lifecycle, from order acceptance through installation, turn-up, testing, and service acceptance.

- Manage multiple, simultaneous connectivity deployments ranging from single site installs to complex, multi-site rollouts, ensuring milestones, dependencies, and delivery timelines are met.

- Serve as the primary point of contact for customers during circuit delivery, providing proactive communication, clear expectations, and regular status updates.

- Work cross-functionally with internal teams including Network Deployment Engineers, Project Managers, Carrier Management, and Data Center Operations, as well as external partners such as last-mile carriers, dark fiber providers, Remote Hands teams, and field technicians.

- Coordinate, schedule, and oversee field technicians performing on-site work, including hardware installations, circuit turn-ups, testing, cross-connect verification, and troubleshooting.

- Provide clear scope, site details, and installation instructions to carrier and third-party field technicians to ensure work is completed accurately and efficiently.

- Coordinate and track carrier order milestones, including site surveys, local loop provisioning, cross-connects, circuit testing, and service activation.

- Schedule and coordinate on-site activities, including carrier technicians, field tech dispatch, customer access, remote hands, and data center meet-me room or cross-connect work.

- Manage and process MACD (Move, Add, Change, Disconnect) requests for existing circuits and connectivity services.

- Act as a customer advocate by triaging and routing repair, billing, and service inquiries to the appropriate internal teams.

- Maintain accurate and up-to-date records across internal systems, ensuring circuit details, milestones, notes, and documentation are complete and auditable.

- Proactively identify risks, delays, or dependencies and drive resolution through coordination with carriers, vendors, and internal stakeholders.

- Follow 11:11 Systems ’ delivery standards and best practices while applying sound judgment to carrier- and site-specific challenges.

- Foster transparency and collaboration across all teams involved in delivery, including customers, carriers, vendors, and internal stakeholders.

- Contribute to the continuous improvement of delivery processes by identifying gaps, inefficiencies, and opportunities to improve time-to-install and customer outcomes.

- Handle administrative and documentation tasks required to support accurate delivery, reporting, and billing readiness.

- Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values.

- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.

- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.

- Additional duties as assigned.

Qualifications

- Bachelor’s degree pr