Senior Service Delivery Specialist
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a SeniorService DeliverySpecialist tomanagethe implementation ofLit and Dark Fiber services in one or more of the following product areas:
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Waves services, Ethernet Services,DIAServices, Managed Solutions
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Dark Fiber metro and/orLong Haulservices
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Fiber to the Tower (FTT) services for Dark Fiber and Lit Services
Responsibilities:
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Serve as a key project leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level.
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End-to-End Project ownershipincludingbut not limited toproject kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
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Orchestrate internal and external customer project communication dependencies, timeline,milestonesand progress.
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Customer ownership andadvocacy; provides‘Voice of the Customer’ project feedback.
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Develop andmaintaincustomer project plans based on contractual requirements and service designs.
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Budget ownership including monitoring,forecastingand gap closure planning with Outside Plant when applicable.
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Perform and overseedaily operationaltasks working cross-functionally.
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Manage existing reports and dashboards to provide weekly and quarterly forecasting,metricsand deliverables. Partnerwith teamstoidentifygaps and drive improvements.
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Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, networkoperationsand field operations.
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Known as a go-to-person/trusted advisor that willinglyassistsother team members. Ability to manage ahigh volume oforders and tasks.
Qualifications:
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Bachelor's Degree preferredor equivalent work experience required
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Minimum of five (5)years of experience in managing Telecom services projects;ten (10) years of experience preferred
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Ability to define project dependencies, manage project milestones,meetand exceed project KPIs
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Thorough knowledgeof Fiber Engineering, Outside Plant, and field operations processesrequiredfor each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling
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Strong internal and external collaboration and relationship skills across teams, partners, and all levels of customer organizations supported
Communication, Relationship, and Leadership
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Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
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Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
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Self-driven and motivated to provide exceptional customer service
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Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization
Estimated Base Salary Range: $68,100 - $104,700 USD/annually
LI-EC1
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to