Computer User Support Specialists | Remote - Contract

Role Title: Computer User Support Specialists

Role Type: Contractor

Location: Remote

We are selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Required Skills

- hardware/software troubleshooting

- networking knowledge tcp/ip

- VPN

- DNS

- ticket management

- OS support

Scope of Work

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Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.

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Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.

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Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.

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Contribute detailed process insights that enhance future support workflows and training data quality.

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Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.

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Identify patterns in support issues, offering recommendations or process improvements to the project team.

Preferred Qualifications

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Minimum 3 years' proven experience providing Tier 2/3 IT support.

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Expertise in diagnosing and resolving hardware and software issues across varied platforms.

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Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.

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Proficiency with ticket management systems and thorough documentation practices.

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Exceptional written and verbal communication skills, with a focus on user-friendly explanations.

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Certifications such as CompTIA A+, Network+, or ITIL are advantageous.

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Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.

Originally posted on Himalayas