Compensation and Benefits Manager - Americas (Remote EST/CST)

Key Responsibilities:
Benefits Administration
- Manage the end-to-end administration of employee benefits programs across the US, Canada, and Mexico, including health and welfare, dental, vision, life and disability insurance, retirement/savings plans (401(k), RRSP, AFORE), and supplemental programs.

- Serve as the primary liaison with benefits carriers, brokers, and third-party administrators; manage vendor relationships and monitor service delivery performance.

- Respond to escalated employee and HRBP inquiries regarding benefits eligibility, enrollment, plan provisions, and claims resolution.

- Partner with Finance and Payroll to ensure accurate and timely benefits deductions, funding, and reconciliation.

- Maintain benefits plan documentation, summary plan descriptions (SPDs), and required regulatory filings (e.g., 5500s, ACA reporting, provincial filings in Canada).

- Lead the annual open enrollment process for the Americas region, including project planning, timeline management, system configuration, and employee communications.

- Collaborate with benefits brokers and carriers to evaluate plan design options, benchmark plan competitiveness, and finalize renewal decisions.

- Partner with HRIS/Workday teams to configure enrollment events, eligibility rules, and employee-facing content within the benefits administration platform.

- Develop and deliver enrollment communications, FAQs, and educational materials tailored to each country's benefit offerings and regulatory requirements.

- Conduct post-enrollment audits to validate data accuracy and resolve discrepancies between the HRIS, payroll, and carrier systems.

Compensation Support & Year-End Planning
- Support the annual merit and compensation planning cycle, including preparation of manager-facing materials, Workday compensation task configuration, and administration of the merit upload process.

- Serve as a resource for HRBPs during the compensation planning window, responding to questions on compensation guidelines, band structures, and Workday functionality.

- Partner with HRBPs on off-cycle compensation actions, including promotional increases, equity adjustments, and new hire offers, ensuring alignment with compensation philosophy and band guidelines.

- Support the administration of short-term incentive programs, including target setting data collection, payout calculations, and communication coordination.

HRBP Partnership & Advisory Support
- Act as the dedicated compensation and benefits resource for HRBPs supporting US, Canada, and Mexico business units, providing timely, accurate guidance on total rewards matters.

- Advise HRBPs on total rewards implications for key talent actions including new hires, transfers, promotions, and restructurings.

- Participate in HR operations meetings and project teams to represent the Total Rewards function and ensure seamless alignment across HR disciplines.

- Proactively identify trends or recurring issues surfaced through HRBP inquiries and recommend program or process improvements accordingly.

Compliance & Governance
- Ensure benefits and compensation programs remain compliant with applicable federal, state/provincial, and local regulations across all three countries, including ERISA, ACA, HIPAA, provincial health insurance acts, and Mexican Social Security Law (LSS/IMSS).

- Monitor legislative and regulatory changes impacting total rewards programs in the US, Canada, and Mexico; communicate implications and recommend program adjustments as needed.

- Support internal and external audits related to compensation and benefits programs.

Qualifications:

Required
- Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field required.

- CCP (Certified Compensation Professional), CBP (Certified Benefits Professional), or PHR/SPHR certification preferred.

- 7+ years of progressive experience in compensation and/or benefits admi