Community Care and Communications Intern - MIIS

Kindly note that this vacancy is for MIIS (Middlebury Institute of International Studies at Monterey) students only.

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Hours: 15-20 hours per week
Location: home-based
Travel: none

Reporting to: Language Access and Engagement Specialist

MIIS Students may be eligible for the Experiential Learning Fund (ELF). For more information please visit:

Are you a MIIS student with a unique internship idea based on your area of interest and expertise? Apply to any open MIIS internship posting, upload your resume, and outline your proposal in your cover letter.

CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools, and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.
Background

CLEAR Global is powered by a global community of over 200,000 linguists, who give their time and skills to help people access information in the language they understand. Keeping this community informed, supported, and recognized is essential to our work. Our community brings together Translators without Borders and Tarjimly community members, contributing language skills across translation, interpretation and other language-access activities.
The role

The Community Care and Communications Intern will help us make sure that members of our Translators without Borders and Tarjimly communities feel informed, supported, and recognized throughout their experience with CLEAR Global .

Community care is at the heart of this role. This means responding to questions and requests, keeping community members informed about opportunities and processes, recognizing their contributions, and helping ensure that communication with our community is timely, clear, and respectful.

Working closely with the Language Access and Engagement Specialist and colleagues across CLEAR Global , the intern will support day-to-day community communications, our recognition program, community support channels, and communications related to quality and participation.
Responsibilities

- Support day-to-day community communications: Help manage communications with Translators without Borders and Tarjimly community members through email, Intercom and other relevant channels, responding to routine questions and directing more complex requests to the appropriate team member.

- Coordinate community email communications: Help prepare, organize and send targeted communications to community members, including updates, opportunities, calls for participation, reminders and follow-ups.

- Support the community recognition program: Coordinate day-to-day recognition processes, including checking community members' eligibility for certificates and other forms of recognition, generating certificates, maintaining records and responding to related requests.

- Support community members throughout their experience: Help community members understand relevant processes, opportunities and resources, and make sure questions, requests, and issues are followed through or directed to the right person.

- Support quality-related communication: Liaise with colleagues responsible for quality and help coordinate appropriate communication with community members when feedback, reminders, or follow-up are needed. Quality assessment and decisions remain with the relevant staff members.

- Support community onboarding and lifecycle communications: Help with welcome messages, reminders, re-engagement, and other communications that guide community members through different stages o