Clinical Support Specialist

Must be a Florida resident to apply.
What Are We Looking For?

Defy is looking for a Patient Care Coordinator to add to our growing team. The Medical Assistant Team plays a pivotal role in the patient care plan. Through patience, integrity, communication, and understanding a Medical Administrator will guide our patients to feeling better and improving their lives. A Medical Administrator at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Medical Administrator. Patient care is the key element to being successful in this role.
Responsibilities

- Processing orders

- Phone triage patients throughout the country via telemedicine

- Walking patients through administering injections to themselves

- Take incoming calls in med staff queue

- Complete letter of medical necessities, travel letters

- Communicating via email/phone with providers, patients, and staff

- Assist patients with ordering products

- Sending C/O through Med portal

- Explaining treatment procedures to patients and providing follow up education

- Handle high volume outbound and inbound calls

- Multitasking skills through EMR, Med queue, and other systems

- Phone and email etiquette

Qualifications

- Proficient in medical terminology

- 1 + years' experience in healthcare setting required

- Associate degree preferred but not required

- Pharmaceutical experience encouraged

- 1+ years of experience in a Healthcare setting

- Excellent interpersonal and communication skills via email and verbal

- Proficient in computer skills (Outlook/Microsoft) and EMR systems

- Multitasking and system navigation skills

- Coachable and a team player

Shifts Available (Training is 4-6 weeks from 8:00am-4:45pm.) :

- Monday-Friday 9:00am-5:45pm

- Monday-Friday 11:30am-8:15pm

- Monday-Friday 12:00pm-8:45pm

- Monday-Friday 12:15-9:00pm

Compensation: starting $18.50/hr (not negotiable)
Benefits

- PTO

- Paid Holidays

- Medical

- Dental

- Health insurance

- Employee Discount on services

- *Benefits are subject to change at any time

Salary: $18.50
Originally posted on Himalayas