Clinical Applications Analyst - EpicCare Ambulatory (Level II OR Senior)

St. Jude is looking for an Epic Clinical Application Analyst (Senior or Level II) to join the Clinical Applications EpicCare Ambulatory Team. This role supports ambulatory clinical workflows by helping optimize Epic functionality, partnering with operational and clinical stakeholders, and maintaining applications that support efficient, high-quality outpatient care.

The analyst will learn and apply Epic EHR system capabilities, configuration options, and functional use within ambulatory clinical workflows. They will support day-to-day operations, testing, upgrades, issue resolution, and optimization efforts while serving as a subject matter expert for assigned EpicCare Ambulatory applications and contributing to small and medium-sized projects with minimal oversight.
This position may be eligible for remote work. However, St. Jude requires all remote employees to:

- Travel to our Memphis campus for the interview process and/or orientation, if selected

- Travel to Memphis to work on-site for one week per quarter, or as requested based on business needs, if hired.

By applying, you acknowledge and agree to these travel requirements as a condition of employment.

This position is remote within approved U.S. locations. Due to state-specific employment regulations, we are unable to consider applicants currently residing in California for remote work; however, candidates based in California who are willing to relocate to an approved location may be considered.
Senior Clinical Application Analyst:
Job Responsibilities:

- Proactively engage with stakeholders & vendors to support delivery of solutions in line with business plans

- Apprise on development and vision of strategies for in partnership with business stakeholders and IT peers

- Oversee all requirements including new demands as well as escalations for operational requests with assigned departments

- Lead activities related to education of business teams around strategy, services, and capabilities, as well as IT change management & communication

- Inform and implement IT change and communication management plans across assigned departments

- Develop business cases/proposals for programs and projects based on understanding of departmental roadmap

- Develop presentation materials, documents, etc. for programs/projects and present materials to stakeholders

- Assist with project management responsibilities

- Guide and direct team members around processes/systems/issues related to business aspects as well as services and process capabilities

- Perform other duties as assigned to meet the goals and objectives of the department and institution.

- Maintains regular and predictable attendance.

Minimum Education and/or Training:

- Bachelor’s degree in computer science, engineering, business or related field required.

- Master's degree preferred.

Minimum Experience:

- Minimum requirement: 4+ years of experience in a comparable client-facing IT role.

- Experience working with structured Software Development Lifecycle (SDLC) methodologies.

- Exposure to diverse business ecosystems of moderate complexity in pharma, healthcare, biotech and/or research organization preferred.

- Demonstrated history leading discussions and documenting resulting business and/or technical requirements, user stories and process flows.

- Experience translating business requirements to technical/system requirements.

- Demonstrated ability to work with mid to senior-level business leaders.

Certifications Preferred:

- EpicCare Ambulatory

- Epic MyChart

- Epic Healthy Planet

Clinical Applications Analyst Level II
Job Responsibilities:

- Actively participate and lead in meetings with business teams to elicit and understand business requirements.

- Conduct analyses to report emerging business/system/process needs; escalate complex problems when required.

- Track and drive resolution of needs and requests of business teams within area, in coordination with other IT teams.

- Lead a